Patient satisfaction

Abstract

Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality health care. Patient satisfaction is thus a proxy but a very effective indicator to measure the success of doctors and hospitals. This article discusses as to how to ensure patient satisfaction in dermatological practice.

Pregnant Women's Satisfaction with the Quality of Antenatal Care At Maternal and Child Health Centers in El-Beheira Governorate

“…It is frequently cited as a reason why clients leave the maternal and child health centers before receiving care. (37) The present study revealed that the majority (80%) of its participants were unsatisfied with the waiting time. This result is in line with the findings of two previously mentioned Saudi Arabian and Nigerian studies: Mansour S et al (2012) (25) and Sholeye O et al (2013) (29) respectively.…”

Hemodialysis Patient Care in Renal Dialysis Unit among Selected Hospitals in the Sultanate of Oman

“…It is considering as an important indicator for evaluating the health care outcomes, while affects clinical performance, patient retention and medical malpractice. Furthermore it may be a very effective indicator to measure the success of health care team especially in dialysis unit when deal with chronic patient undergoing hemodialysis therapy [30].…”

Turkish Validation of Patient Satisfaction Towards Patient Oriented Pharmacy Services Questionnaire in Patients with Chronic Disease

“…Hasta memnuniyeti, hastaların sağlık hizmeti sunucularından aldığı sağlık hizmetinin kalitesinin değerlendirilmesiyle oluşan bir belirteç-tir (2). Hasta memnuniyeti terimi ilk kez 1960-1970 yılları arasında ortaya atılsa da, konu hakkındaki araştırmalar özellikle 1980 sonrasında artmaya başlamıştır.…”

“…Bunun önemli sebepleri arasında tüketici kavramının bu yıllarda geniş kitlelerce benimsenmiş olması, ilaç araştırma-larının olgunlaşması veya medikal hizmetlerin hasta karşısında rekabet eder konuma gelmesi yer almaktadır (3). Hasta memnuniyetinin artması klinik uygulamalarda zaman kazandırabilir, verimliliği artırabilir ve hasta odaklı tıbbi hizmetlerin sunumunu kolaylaştırabilir (2).…”