Patient’s Satisfaction in Utilizing Public Health Center Services during the COVID-19 Pandemic Based on Gender, Age, Education Level, and Occupation

Patient satisfaction in the emergency department is crucial for assessing the quality of care provided. Timely patient management enhances confidence in healthcare providers and the hospital. The Time Frame Emergency Model of Care is instrumental in ensuring timely service delivery and reducing adverse effects associated with prolonged patient stays (LOS) and overcrowding. The purpose of this study was to investigate the relationship between the time frame guide emergency model of care and patient satisfaction in the emergency room. This quantitative cross-sectional study employed accidental sampling, involving 95 respondents aged over 18 years with triage 4 classification in the emergency department. Questionnaires were used to collect data on the Time Frame Emergency Model of Care and patient satisfaction. The chi-square test was utilised for data analysis. The findings revealed a high level of patient satisfaction in the emergency department. The chi-square test demonstrated a significant relationship between the Time Frame Emergency Model of Care and patient satisfaction (p-value = 0.000, <0.05). Moreover, the correlation coefficient of 0.582 indicated a strong relationship. In conclusion, this study established a significant relationship between the Time Frame Emergency Model of Care and patient satisfaction at emergency room. These results emphasise the model’s role in enhancing patient satisfaction and reducing adverse outcomes associated with extended patient stays and overcrowding.

Time frame guide for emergency model of care and patient satisfaction in emergency facilities

Sya'diyah,

Saputra,

Mayasari

et al. 2023

The development of transformational leadership model based on caring as an effort to increase nursing performance

Patarru',

Purwanza

2023

Leadership plays a crucial role in formulating strategies to achieve an organization's mission, vision, and goals. It occupies a significant position in broader initiatives aimed at enhancing nurse performance. Implementing an unsuitable leadership style, as dictated by leaders to their employees, can adversely affect employee motivation, performance, and job satisfaction. The study aimed to develop a transformational leadership model based on the principle of caring to improve nurse performance. This study employed an explanatory design and involved 115 respondents selected through cluster sampling techniques. Data were collected using questionnaires that had undergone both validity and reliability testing. The study examined variables such as personal factors, organizational factors, staff factors, work factors, transformational and caring leadership, and nurse performance. For data analysis, partial least squares were utilized with a significance threshold set at t>1.96. The research findings indicate that personal factors exert a positive influence on both transformational leadership and caring (t=5.677). Organizational factors also positively impact transformational leadership and caring (t=4.474), and staff factors exhibit a positive influence on these leadership styles as well (t=4.157). However, work factors do not directly impact transformational leadership and caring (t=0.554). Notably, both transformational and caring leadership styles positively affect nurse performance (t=7.755). The development of a transformational leadership model based on caring is influenced by multiple factors, including personal, organizational, and staff factors. Implementing this leadership model can significantly improve nurses' performance, thereby leading to enhancements in the quality of health services provided in hospitals.

Analysis of human resources needs in the outpatient registration unit using the Analisis Beban Kerja Kesehatan (ABK Kes) method

Amalin,

Susanti,

Amalia

et al. 2024

Excessive workloads for medical record staff can lead to both physical and mental fatigue, while insufficient workloads may result in boredom. The outpatient registration unit at the hospital faces challenges in the registration process due to a high volume of patient registrations, leading to long queues. This study aimed to analyze the human resource needs of the medical record staff in the outpatient registration unit using the Analisis Beban Kerja Kesehatan (ABK Kes) method. The ABK Kes method involves calculating labor needs based on the workload associated with each type of task performed by staff at health service facilities, aligning with their primary duties and functions. The chosen method for this study was qualitative descriptive. Data collection was conducted through observation and interviews involving five subjects, all of whom were medical record staff in the outpatient unit. The results indicate that, based on the calculations, the human resource needs in the patient registration unit should include seven people, requiring an additional two staff members. The waiting time during registration significantly influences patients' perceptions of hospital service assessments. The addition of two staff members, in accordance with the calculated needs, is expected to enhance the productivity of the registration officers.