Patient’s Perception Regarding Quality of Nursing Care at Tertiary Level Hospitals in Bangladesh

Abstract

Background: Quality of care is a core concern for health care organization. Quality of nursing care influences the outcomes and patient’ perception. Although patients’ perception is important indicator to measure the quality nursing care and patient’s satisfaction but it cannot be emphasized enough. Objective: This study objective was to explore the patients’ perception regarding quality of nursing care at tertiary level hospital in Bangladesh. Methods: A descriptive cross-sectional study design was carried out at Dhaka Medical College Hospital, Dhaka, Bangladesh from July 2021 to June 2022. Study participants were conveniently selected comprising of sample size 120. Data were collected by face to face interview with structured questionnaire. Both descriptive and inferential statistics were used for data analysis. Results: The study finding revealed that the perceived quality of nursing care was 3.47±.68 indicated poor perception. There was statistically significant different between quality nursing care with gender (t= 3.02, p=.003), duration of hospital stays (r= -.271, p= .003), ward service type (t= 2.74, p=.007), and history of previous hospitalization (t= -2.21, p=.029). Conclusion: The quality nursing care was poor perceived by patients in Dhaka medical college hospital. There is a need to improve quality of nursing care to enhance patients’ perception.