Patient–provider communication over social media: perspectives of adolescents with psychiatric illness

Rensburg, Samuel H. van; Klingensmith, Katherine; McLaughlin, Paige; Qayyum, Zheala; Schalkwyk, Gerrit I. van

doi:10.1111/hex.12334

Cited by 15 publications

(23 citation statements)

References 19 publications

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“…Fourteen studies focused on general mental health disorders without specifying one particular disorder 11,12,14,15,16,17,18,19,21,23,25,28,32,35 . Twelve studies were on depression 8,9,13,20,22,24,26,27,29,31,33,36 , two on schizophrenia 10,36 and four discussed suicide 29,30,34,36 . Individual studies also discussed other illnesses such as anxiety 36 , stress 8 , bipolar disorder 20 and post-traumatic stress disorder 20 .…”

Section: Mental Health Domainmentioning

confidence: 99%

“…The fourteen machine learning based studies 7,1,15,17,18,20,22,24,25,29,30,31,34,35 included ten studies that utilized machine learning techniques to predict or classify users with depression 12,20,22,24,25,30,31 , anxiety 6 , suicide ideation 29 or any cognitive distortions 35 . Two studies 23,38 used Natural Language Processing (NLP) to extract and transform information in a post or comment to predict possible post-traumatic stress disorder (PTSD), depression, bipolar disorder, and seasonal affective disorder (SAD) and two studies 18,31 described about tools with machine learning that helped in the collection and exploration of big data.…”

Section: Characteristics Of Studiesmentioning

confidence: 99%

“…Examinations and findings of seven articles were based solely on Twitter 9,12,13,14,17,18,27 . One study investigated comments under videos in YouTube 8 and four study concentrated on Facebook 22,25,30,31 . Six studies analyzed the usage and benefits of different mobile applications related to mental health 6,10,11,17,23,26 while three studies collected posts from online websites that give access to posts from social media accounts and personal blogs freely 7,34,35 .…”

Section: Characteristics Of Studiesmentioning

confidence: 99%

“…All the studies involved arrived at the conclusion that social media has the potential to be used as a mental health service provider. Eight studies particularly illustrated how social networks can act as a mental health consultant and improve the wellbeing of people suffering from mental illnesses 5,18,21,22,24,29,30,31 . One study reported that 16% of the people they interviewed believed that the usage of apps related to mental health can bring positive results and help people understand more about their mental issues 4 .…”

Section: Study Outcomesmentioning

confidence: 99%

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Social media interventions for mental health: A scoping review

Ali¹

2019

Preprint

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Background: Social media in healthcare has been widely used over the past few years with increasing popularity worldwide. Social media platforms can potentially act as a possible mental health service provider by improving communication, awareness and education. Objective: The aim of this scoping review is to describe the use of social media interventions for mental health and to provide an understanding of the current state of knowledge. Methods: The search platforms utilized for the scoping review were PubMed and IEEE. The inclusion criteria were as follows: research-based articles, primary means for mental health service is social media, and articles that specify mental disorders (depression, anxiety, etc). Results: After applying the inclusion and exclusion criteria on 190 articles, 30 were included for the purpose of this review. Twelve studies originated from the USA while six studies were from the UK. While fourteen papers were on general mental health disorders, twelve papers focused on depression. The results generally showed that social media interventions for mental health had advantages over the conventional treatments. A lack of studies from developing countries, and fewer studies including the elderly population and the assumption of digital literacy are among the identified gaps. Conclusion: Social media has the potential to act as a service provider for users with mental health issues. However, the effectiveness of this method has not been accurately measured and more research is required for evaluating the effectiveness of using social media for treatment over conventional methods.

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Section: Mental Health Domainmentioning

confidence: 99%

Section: Characteristics Of Studiesmentioning

confidence: 99%

Section: Characteristics Of Studiesmentioning

confidence: 99%

Section: Study Outcomesmentioning

confidence: 99%

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Social media interventions for mental health: A scoping review

Ali¹

2019

Preprint

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“…Communication between patients and their healthcare providers has changed over the past decade . With the implementation of the online patient‐portal platform, patients can see their lab results, refill medications, and ask questions without needing to call the office.…”

Section: Introductionmentioning

confidence: 99%

Gateless communication: A concept analysis

Godzik

2019

Nurs Forum

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The movement toward the use of electronic technologies in everyday life has also impacted healthcare. Patient portals allow patients to send messages to their healthcare team from the comfort of their own homes and even on mobile devices. With responses typically sent within 24 business hours, some patients are looking for more timely feedback to their health questions. This is true in behavioral health, where real‐time communication between psychologist‐patient is valued. It is not uncommon for psychiatric providers including psychiatrists and nurse practitioners to provide personal cell phone numbers or secure‐texting services to their patients. The real‐time texting that occurs between patients and providers is emerging as a new way in which information is shared. A literature review in PubMed and CINAHL revealed a plethora of research conducted on information exchanged via the patient portal; however, there appears to be a gap in the information known about direct patient‐provider communication that utilizes other types of technology. This concept analysis looks at this type of communication and proposes that a new concept be developed to perform future research studies. “Gateless communication” will be explored using a previous paper eight‐step method for conceptualizing this new concept.

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How Mental Health Conditions Affect Online Use and Access

Evans

2018

Technology and Adolescent Mental Health

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Patient–provider communication over social media: perspectives of adolescents with psychiatric illness

Cited by 15 publications

References 19 publications

Social media interventions for mental health: A scoping review

Social media interventions for mental health: A scoping review

Gateless communication: A concept analysis

How Mental Health Conditions Affect Online Use and Access

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