Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model
Ju-Hui Wu,
Kun-Tsung Lee,
Kuang-I Cheng
et al.
Abstract:Background
A phase-III interdisciplinary quality improvement program, the preanesthetic oral examination (PAOE), was implemented as a new program in an academic medical center to prevent perioperative dental injuries. This study was aimed at surveying the perceived service quality and satisfaction of patients who had undergone PAOE based on the SERVQUAL model.
Methods
This cross-sectional survey was conducted at the Kaohsiung Medical University Hos… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.