Patient-perceived indicators as a basis for satisfaction assessment of healthcare

Windi, Yohanes Kambaru; Harnani, Baiq Dewi; Asnani, Asnani

doi:10.11591/ijphs.v11i2.21375

Cited by 2 publications

(2 citation statements)

References 17 publications

(19 reference statements)

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“…At the level of doctor-patient interaction, the behavior and attitude of healthcare professionals are important factors influencing patient satisfaction (42). Studies have found that patients often reduce uncertainty in treatment by certain social cues from the physician (e.g., tone of voice, temperament, mood) (37).…”

Section: Humanized Perceptionmentioning

confidence: 99%

Patient satisfaction impact indicators from a psychosocial perspective

Wang

Liu²,

Wang³

2023

Front. Public Health

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BackgroundPatient satisfaction plays an important role in improving patient behavior from care, reducing healthcare costs, and improving outcomes. However, since patient satisfaction is a multidimensional concept, it remains unclear which factors are the key indicators of patient satisfaction. The purpose of this study was to verify whether and how patients' psychosocial perceptions of physicians influenced patient satisfaction.MethodIn China, 2,256 patients were surveyed on stereotypes of physicians, institutional trust, humanized perception, and communication skills, as well as patient expectations and patient satisfaction. The data were analyzed using structural equation modeling.ResultsStereotypes, institutional trust, and humanized perception have an indirect effect on patient satisfaction through communication, and patient expectations have a direct effect on patient satisfaction.Conclusions“Patient-centered” communication is the key to improving patient satisfaction, while positive stereotypes at the societal level, standardization of organizational institutions, expression of the doctor's view of humanity in the doctor-patient interaction, and reasonable guidance of patient expectations are important for improving patient satisfaction.

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Section: Humanized Perceptionmentioning

confidence: 99%

Patient satisfaction impact indicators from a psychosocial perspective

Wang

Liu²,

Wang³

2023

Front. Public Health

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“…Patient satisfaction is a subjective matter because the standard of satisfaction for each individual is different. Even though there is no absolute value for the satisfaction variable, the definition of satisfaction must still be done to improve the quality of health services that can be accepted by all parties [27]. Quality of service has a significant influence on the level of patient satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Analysis of Patient Satisfaction at Outpatient Installation in the Hospitals: A Systematic Literature Review

Subagja

Rosyidah²

2023

Dis.Prev.Public Heal J.

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Background: A hospital is a public facility that offers services to improve individual health status. One of the services offered by the hospital is an outpatient installation. As healthcare institutions, hospitals need to optimize their quality to ensure patient satisfaction with outpatient services. Method: This research is a systematic literature review that contains reviews of several studies using the PRISMA method. Related articles carry out by https://sinta.kemdikbud.go.id/journals/index/page. Inclusion criteria are the research articles must be published between the years 2018-2023, journals indexed by SINTA 1 or 2, and research subjects who were undergoing outpatient care at hospitals in Indonesia. There were 6 research articles that were close to the inclusion criteria and were determined to be the study material in this study. Results: The results of studies found that the quality of hospital services significantly influences the level of patient satisfaction. The dimensions of satisfaction including tangible, reliability, assurance, responsiveness, and empathy have a significant influence on patient satisfaction, so hospital management should be able to fulfill the five dimensions of satisfaction. Efforts can be made to improve quality by identifying indicators of patient expectations and needs regarding comfort when accessing outpatient services at hospitals Conclusion: Assessment of patient needs can be evaluated by satisfaction surveys or by providing compliant services centers. Thus, the patient's expectations can be used as an improvisational study in optimizing available facilities, the reliability, and responsiveness of officers, as well as the attitude shown by officers toward outpatients at the hospital.

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Patient-perceived indicators as a basis for satisfaction assessment of healthcare

Cited by 2 publications

References 17 publications

Patient satisfaction impact indicators from a psychosocial perspective

Patient satisfaction impact indicators from a psychosocial perspective

Analysis of Patient Satisfaction at Outpatient Installation in the Hospitals: A Systematic Literature Review

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