Patient Needs for Consultation with Pharmacists

Someya, Fumihiro; Takuma, Hiroki; Izumisawa, Megumi; Shiragami, Makoto

doi:10.1248/yakushi.129.1137

Cited by 5 publications

(5 citation statements)

References 1 publication

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“…reported that 49.9% of the participants declared that, if a consultation of up to 30 min was available at a pharmacy where patient privacy was ensured, they would use the service. On the other hand, 41.7% of the participants declared that, because other patients were waiting for their turn, they did not ask pharmacists for consultation 16 …”

Section: Discussionmentioning

confidence: 99%

Evaluation of satisfaction and internet self-efficacy of inquirers using an internet-based drug information centre

İzzettin

Yılmaz

Okuyan

et al. 2019

Journal of Taibah University Medical Sciences

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Objectives This study aimed to evaluate the satisfaction level of inquirers of an internet-based drug information centre along with the internet usage abilities and habits of individuals who had previously utilised services from an internet-based drug information centre in Turkey. Methods The first 100 individuals who received medication consultancy from the webpage entitled “ www.ilacpedia.com ” and consented to participate in the study were included in this study. This website is an internet-based drug information centre. Participants' data were collected using a participant data form and the Internet Self-efficacy Scale. Results The mean age of participants was 37.92 ± 12.32 years (71 female). It was found that 89% of the individuals who received pharmaceutical consultation from the internet-based drug information service believed that the information that they received was enough to solve their problem. The internet self-efficacy scale scores indicated the highest score on the decomposition subscale (20.94 ± 6.18) and the lowest on the communication subscale (9.77 ± 3.57). Conclusions The present study revealed that the internet-based drug information service provided by clinical pharmacists contributed positively to users' satisfaction, thus indicating the importance of the involvement of clinical pharmacists in this process.

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Section: Discussionmentioning

confidence: 99%

Evaluation of satisfaction and internet self-efficacy of inquirers using an internet-based drug information centre

İzzettin

Yılmaz

Okuyan

et al. 2019

Journal of Taibah University Medical Sciences

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“…A study by Someya et al 9 showed that 17.8% of patients believed that pharmacists’ explanations were either not sufficient or that they expected further consultation with pharmacists. This highlights the need to include the patient's ideas, concerns and expectations during the counselling session and individualise the counselling based on the patient’s needs, health literacy and background.…”

Section: Discussionmentioning

confidence: 99%

Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction

Hussain

et al. 2013

Eur J Hosp Pharm

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Objectives The aim of the present study was to evaluate the counselling services provided by outpatient pharmacists using the criteria specified by Medication Counseling Behaviour Guideline (US Pharmacopoeia (USP) 1997). The study also assessed the perceptions of patients and pharmacists with regard to counselling. Methods The study was carried out over a period of 5 months at outpatient pharmacies located in different regions of Dubai. The study design included structured observation of over 700 pharmacist–patient encounters, and performances were assessed based on USP Medication Counseling Behaviour Guidelines. Over 1600 patient surveys and pharmacist questionnaires were also carried out/completed to investigate perceptions on counselling. Data was computed and analysed using bivariate analysis and logistic regression. Results The majority of the pharmacist–patient interactions (72.1%) were classified as stage 1 of counselling (that is, the information exchanged was brief, basic and non-individualised). Less than 1% reached stage 4 (that is, a detailed, interactive and collaborative discussion). A significant correlation was found between the USP Medication Counseling Staging score and the pharmacists’ behaviour and communication assessment score. The overall mean patient satisfaction score was 4.71 (a score of 5 indicated most satisfied and 1 indicated least satisfied). Men, older patients and patients who considered the pharmacist to be competent and skilled were generally more satisfied with the consultations. Among patients with chronic conditions who came for medication refills, 41.8% believed that, although they needed counselling, it was not provided by the pharmacist. The majority of pharmacists cited the non-availability of a counselling room as the main barrier they encountered when counselling patients. Conclusions This study identifies the strong need to educate and train pharmacists with better counselling skills and also to provide them with better resources.

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“…Similarly, in the United States, a study found an increased chance for disclosure of confidential patient information, due to an insufficiency in the level of privacy offered [3]. Interestingly, a study from Japan showed that approximately 50% of patients were willing to pay an average of 400 yen per pharmacy consultation if privacy was ensured [16].…”

Section: Introductionmentioning

confidence: 99%

Privacy Level in Private Community Pharmacies in Saudi Arabia: A Simulated Client Survey

Khojah¹

2019

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Background: Maintaining privacy during patient counseling is critical, especially with respect to sensitive client issues. In general, community pharmacy practice in Saudi Arabia is considered substandard in several aspects, particularly with respect to the privacy it offers to pharmacy clients. However, to date, maintenance of privacy in Saudi Arabian community pharmacies has not been studied using a practical, measurable method. Objective: This study investigates the level and quality of privacy offered by community pharmacies in Madinah, Saudi Arabia. Methods: This study randomly selected 80 pharmacies, which were visited by a simulated client and a simulated customer who were instructed to engage in a standard scenario. During each pharmacy visit, the simulated client asked the on-duty pharmacist about the correct use of a medication intended for a vaginal disease. The simulated customer pretended to look for a nonmedical product on the shelf nearest to where the client-pharmacist consultation took place and observed whether the conversation was audible. Further, privacy facilities and pharmacist behaviors were documented. Results: A designated consultation area was found in only one pharmacy; however, it was not used and not designed as separate from the pharmacist's counter. Although a designated waiting area was found in the same pharmacy, it was located too close for privacy to be maintained. Other physical measures of privacy were unavailable in all the other pharmacies. Regarding the simulated client-pharmacist consultation, the conversation was audible to the simulated customer in 63% of the pharmacies. Further, in most of the visited pharmacies, there was only one pharmacist on duty. Finally, a female pharmacist was found in only one pharmacy. Conclusions: The study concludes that a critical insufficiency in privacy exists in community pharmacies in Saudi Arabia. It reveals that most pharmacies must be infrastructurally redesigned to provide acceptable privacy levels. Further, the number of

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Patient Needs for Consultation with Pharmacists

Cited by 5 publications

References 1 publication

Evaluation of satisfaction and internet self-efficacy of inquirers using an internet-based drug information centre

Evaluation of satisfaction and internet self-efficacy of inquirers using an internet-based drug information centre

Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction

Privacy Level in Private Community Pharmacies in Saudi Arabia: A Simulated Client Survey

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