Patient-experience during delivery in public health facilities in Uttar Pradesh, India

Can changes to improve person-centred maternity care be spread across public health facilities in Uttar Pradesh, India?

“…These findings align with previous research that demonstrates higher PCMC is associated with improved clinical outcomes. 8,12 Out of a 100-point scale, we found that there was a 27-point improvement in overall PCMC score among spread facilities compared to control facilities during the study. The improvement was slightly higher when assessing only the Change Package PCMC indicators, with an increase of almost 34 points relative to control facilities across survey rounds.…”

“…[4][5][6][7] Poor patient experiences are particularly common in large, public hospitals in Uttar Pradesh, reflective of poor public health infrastructure and an overburdened health system. 8 Specific intervention strategies to improve women's experiences during maternity care are needed.…”

Utilization of delivery and postnatal health services by indigenous women of a hilly, remote district in India: a struggle for safe motherhood

“…This finding was in contrast with findings of previous studies, where it was observed that nurses facilitated majority of deliveries. 24 Janani Shishu Suraksha Karyakaram (JSSK) was started by Government of India to provide free delivery services, medicines, diagnostics, medical treatment for sick new borns, travel support, food for the pregnant women, in order to offset the expenditure burden of institutional deliveries. But respondents reported spending high amount of money in government as well as private facilities.…”