Patient education materials for mental health problems in family practice: does location matter?

Craven, Marilyn; Nikolaou, Lambrina; Allen, Chris; Crustolo, Anne-Marie; Kates, Nick

doi:10.1016/j.pec.2004.02.008

Cited by 7 publications

(11 citation statements)

References 12 publications

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“…The content of the information was relevant: the Mieli.Net portal contains essential, interesting and well‐defined information in relevant format. This is important because both patients (Madoff et al . 1996, Graven et al .…”

Section: Discussionmentioning

confidence: 99%

“…Healthcare staff has a major role in transferring health‐related knowledge for patients (Lewis 2003, Graven et al . 2005) and selecting the most reasonable health information sources (Sheppard et al .…”

Section: Introductionmentioning

confidence: 99%

“…Mental health problems are among the most common health problems in all countries (WHO 2006). Today, patients and healthcare professionals more actively seek information about mental health problems and their treatment from the Web (Madoff et al 1996, Jones 2000, Eysenbach & Köhler 2002, Graven et al 2005. Internet has also become a useful resource in supporting education or information retrieval for patients (Lewis 2003, Farrell et al 2004.…”

Section: Introductionmentioning

confidence: 99%

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A preliminary usability evaluation of Web‐based portal application for patients with schizophrenia

Koivunen¹,

Välimäki

Pitkänen

et al. 2007

Psychiatric Ment Health Nurs

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This study evaluated the usability of a Web-based portal application developed for the use of nursing staff with patients suffering from schizophrenia and related psychosis. The study was designed solely to gain direct inputs from the nursing staff (N = 76, n = 38) in acute inpatient wards in two Finnish psychiatric hospitals. The data were collected by questionnaire covering the functionality, content and benefits of the portal. The evaluation showed that the portal is user-friendly enabling a user to move inside the service and to find the relevant information. The content of the portal was interesting, understandable and easy to read. Some nurses were concerned about the effects of the portal on the patients' care, well-being or personal contacts between nursing staff and patients. Some nurses have difficulties in evaluating the portal because they did not actively use it in clinical practice during the testing period. Emphasis should be put on nurses' motivation and concerns regarding possible negative effects of the portal, which may influence the future implementation of eHealth applications in clinical practice.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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A preliminary usability evaluation of Web‐based portal application for patients with schizophrenia

Koivunen¹,

Välimäki

Pitkänen

et al. 2007

Psychiatric Ment Health Nurs

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show abstract

“…General waiting areas may not be the ideal location for informational materials. Craven et al (2005) found that more educational pamphlets were taken from doctors' exam rooms than from waiting areas, perhaps attributable to the greater degree of privacy. Posters were tested in two high-traffic phlebotomy areas, which may not be representative of the average blood draw setting.…”

Section: Discussionmentioning

confidence: 99%

Evaluation of the effectiveness of posters to provide information to patients about a DNA database and their opportunity to opt out

Pulley

Brace

Bernard

et al. 2007

Cell Tissue Banking

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Individuals who report feeling uncomfortable with the Databank are an important population to inform about the Databank and opting out. Since there were no statistically significant demographic differences between those who recalled the poster and those who did not, there is no way to prospectively identify which patients will not be reached by the posters or who may feel uncomfortable with the program. Additional mechanisms to promote widespread notification are needed.

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“…Pharmacists currently utilise mystery shoppers in order to assess staff adherence to protocols and to provide feedback regarding service quality 15–18 . A number of studies have used this pseudo‐customer or covert observational study approach to provide baseline data regarding practices and information provision as a basis for informing staff continuing education needs and service quality improvement 17–22 . This technique also provides an important opportunity to overcome the discrepancy between actual and reported practices 17,23,24 .…”

Section: Introductionmentioning

confidence: 99%

Breastfeeding guidance in community pharmacies: The results of a mystery shopper study

Maher

Hughes

2013

Nutrition & Dietetics

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Aim: To assess the nature and quality of breastfeeding‐related guidance provided by community‐based pharmacy staff. Methods: A covert observational ‘mystery shopper’ study of 66 randomly selected community pharmacies was employed to assess actual breastfeeding guidance practices among pharmacy staff. A female mystery shopper used a scripted scenario designed to explore guidance practices relevant to breastfeeding promotion. Pharmacy staff: mystery shopper interactions were documented immediately following the exchange by the mystery shopper and a second shadow observer. These records were qualitatively analysed against a predetermined good practice framework of guidance expected for this scenario. Results: Of 66 pharmacies visited, the mystery shopper consulted with 18 pharmacists and 48 pharmacy assistants. Pharmacies visited included an equal mix of chain and independent pharmacies. The mean length of each mystery shopper to pharmacy staff interaction was 2.3 minutes (range of 0.5–10 minutes). In only 9 of 66 interactions was printed educational or product information provided to complement verbal advice. Most of this material (6/9) related to infant formula product information. Analysis of the content of guidance provided indicates limited advice being given regarding breastfeeding perseverance when confronted with breastfeeding difficulties (4/66), with most interactions involving direct advice regarding brands of infant formula to use. Conclusions: The quality of guidance provided by pharmacy staff in the context of breastfeeding promotion suggests a need for multistrategy intervention in the pharmacy setting and identifies a potential opportunity for collaborative interventions between nutrition, nursing and pharmacy practitioners to enhance infant‐feeding guidance.

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Patient education materials for mental health problems in family practice: does location matter?

Cited by 7 publications

References 12 publications

A preliminary usability evaluation of Web‐based portal application for patients with schizophrenia

A preliminary usability evaluation of Web‐based portal application for patients with schizophrenia

Evaluation of the effectiveness of posters to provide information to patients about a DNA database and their opportunity to opt out

Breastfeeding guidance in community pharmacies: The results of a mystery shopper study

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