Patient counseling practices in U.S. pharmacies: Effects of having pharmacists hand the medication to the patient and state regulations on pharmacist counseling

Kimberlin, Carole L.; Jamison, Allison Newland; Linden, Stephan; Winterstein, Almut G.

doi:10.1331/japha.2011.10012

Cited by 38 publications

(29 citation statements)

References 13 publications

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“…This factor has also been shown to be a significant predictor for counselling practices by Kimberlin et al 17. Similarly, a questionnaire-based survey of pharmacists by Schommer et al showed that patient motivation was the most frequently cited barrier by pharmacists 18.…”

Section: Discussionmentioning

confidence: 90%

Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction

Hussain

et al. 2013

Eur J Hosp Pharm

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Objectives The aim of the present study was to evaluate the counselling services provided by outpatient pharmacists using the criteria specified by Medication Counseling Behaviour Guideline (US Pharmacopoeia (USP) 1997). The study also assessed the perceptions of patients and pharmacists with regard to counselling. Methods The study was carried out over a period of 5 months at outpatient pharmacies located in different regions of Dubai. The study design included structured observation of over 700 pharmacist–patient encounters, and performances were assessed based on USP Medication Counseling Behaviour Guidelines. Over 1600 patient surveys and pharmacist questionnaires were also carried out/completed to investigate perceptions on counselling. Data was computed and analysed using bivariate analysis and logistic regression. Results The majority of the pharmacist–patient interactions (72.1%) were classified as stage 1 of counselling (that is, the information exchanged was brief, basic and non-individualised). Less than 1% reached stage 4 (that is, a detailed, interactive and collaborative discussion). A significant correlation was found between the USP Medication Counseling Staging score and the pharmacists’ behaviour and communication assessment score. The overall mean patient satisfaction score was 4.71 (a score of 5 indicated most satisfied and 1 indicated least satisfied). Men, older patients and patients who considered the pharmacist to be competent and skilled were generally more satisfied with the consultations. Among patients with chronic conditions who came for medication refills, 41.8% believed that, although they needed counselling, it was not provided by the pharmacist. The majority of pharmacists cited the non-availability of a counselling room as the main barrier they encountered when counselling patients. Conclusions This study identifies the strong need to educate and train pharmacists with better counselling skills and also to provide them with better resources.

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Section: Discussionmentioning

confidence: 90%

Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction

Hussain

et al. 2013

Eur J Hosp Pharm

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“…Out of the 1107 papers in the original search and two added due to quoting the 2006 review, 148 papers met the criteria . Extraction of relevant papers from those found by the search strategy was done jointly by two researchers (IB and PN) and independently by a third researcher (AA).…”

Section: Resultsmentioning

confidence: 99%

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

Björnsdóttir

Granås

Bradley

et al. 2019

International Journal of Pharmacy Practice

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Objectives Simulated patient (SP) methodology (mystery shopping) is used increasingly to assess quality of pharmacy services, and evaluate impact of interventions. Our objective was to review papers reporting on the use of SP methodology in pharmacy practice research 2006-2016 in community pharmacies worldwide. Methods We searched EMBASE and MEDLINE for papers reporting on the use of mystery shopping in pharmacy settings, using a wide range of terms for SPs, based on previous review. We removed irrelevant papers, duplicates, papers not written in English, and review papers and reviewed remaining papers. Two reviewers carried out data abstraction, using the same tool as the previous review and inserting data into Excel, focusing on how the SP methodology is used. Key findings A total of 148 papers from 52 countries from all regions of the world were included in the review. A wide range of terms described the method, and simulated patient was the most common (49 papers). Most studies were cross-sectional (124), and most investigated only community pharmacies (115). The most common aim was to evaluate some aspect of pharmacists' or other staff's advice and counselling (94). Number of visits is 2-7785. Many papers did not cover details, such as number of visits planned, and carried out, scenario used, training and background of SPs, and ethical approval for the study. Conclusions The use of SP methodology has increased substantially in the field of pharmacy over the past decade. This is a useful method in a wide range of countries and settings. Greater detail is required in reporting.

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“…Research indicates that often, little time is spent on communication on medicine use, and pharmacists use inadequate communication techniques. [6][7][8][9] Furthermore, the International Pharmaceutical Federation's Educational Initiative stresses communication as one of its core competencies for the pharmacy workforce. 10 Pharmacy schools can play an essential role in shaping future pharmacists who can counsel patients well.…”

Section: Introductionmentioning

confidence: 99%

Nordic Pharmacy Students’ Opinions of their Patient Communication Skills Training

Svensberg

Sporrong

Lupattelli

et al. 2018

American Journal of Pharmaceutical Education

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Objective. To describe Nordic pharmacy students' opinions of their patient communication skills training (PCST), and the association between course leaders' reports of PCST qualities and students' perceptions of their training. Secondary objective was to determine what factors influence these associations. Methods. A cross-sectional questionnaire-based study was performed. The various curricula were categorized into three types (basic, intermediate and innovative training) and students were divided into three groups according to the type of training they had received. Multivariable logistic regression models were fitted with different opinions as outcomes and three types of training as exposure, using generalized estimation equations.Results. There were 370 students who responded (response rate: 77%). Students within the innovative group were significantly more likely to agree that they had received sufficient training, and to agree with the assertion that the pharmacy school had contributed to their level of skills compared to students in the basic group.Conclusion. There appears to be an association between larger and varied programs of training in patient communication skills and positive attitudes toward this training on the part of the students, with students reporting that they received sufficient training, which likely enhanced their skills.

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Patient counseling practices in U.S. pharmacies: Effects of having pharmacists hand the medication to the patient and state regulations on pharmacist counseling

Cited by 38 publications

References 13 publications

Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction

Pharmacist–patient counselling in Dubai: assessment and reflection on patient satisfaction

A systematic review of the use of simulated patient methodology in pharmacy practice research from 2006 to 2016

Nordic Pharmacy Students’ Opinions of their Patient Communication Skills Training

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