Patient Centred Medical Home (PCMH) transitions in western Sydney, Australia: A qualitative study

Abstract

Background Patient Centred Medical Homes (PCMHs), increasingly evidenced to provide high quality primary care, are new to Australia. To learn how this promising new healthcare model works in an Australian setting we explored experiences of healthcare providers in outer urban Sydney, where a number of practices are transitioning from traditional Australian general practice models to incorporate elements of PCMH approaches. Methods We collected qualitative data from semi-structured interviews with healthcare providers working in a range of transitioning practices and thematically analysed the data. We interviewed 35 participants including general practitioners, practice managers and practice nurses from 25 purposively sampled general practices in western Sydney, Australia, seeking maximal variation in practice size, patient demographics and type of engagement in practice transformation. Results Interviewees described PCMH transformation highlighting the importance of whole of practice engagement with a shared vision; key strategies for transformation to PCMH models of care including leadership, training and supportive information technology; structures and processes required to provide team-based, data-driven care; and constraints such as lack of space and the current Australian fee-for-service general practice funding model. They also reported their perceptions of early outcomes of the PCMH model of care, describing enhanced patient and staff satisfaction and also noting fewer hospital admissions, as likely to reduce costs of care. Conclusions Our study exploring the experience of early adopters of PCMH models of care in Australia, informs the international movement towards PCMH models of care. Our findings provide guidance for practices considering similar transitions and describe the challenges of such transitions within a fee-for-service payment system.

Patient Centred Medical Home (PCMH) transitions in western Sydney, Australia: A qualitative study

“…Each theme and related subtheme are described below and illustrated with exemplar quotations. Further quotations and analysis can be found in Additional file 2 and in the wider body of work (16).…”

“…Barriers and challenges to implementing a PCMH model have also been reported. The time and resources required to implement the model and to transform work processes incur substantial costs, both one-time and ongoing (5,15,16). Studies that examine patient experiences of PCMH have been mainly limited to patient-provider relationship and access to care, whereas other aspects such as patient engagement, activation, shared decision-making and patient experience with other practice staff have received less investigation (17).…”

“…The different models and range of engagement with PCMH approaches in western Sydney provided a unique opportunity to explore a diversity of experience in the same geographic area. This paper presents the qualitative findings of a larger program of research that includes cost estimates of PCMH transformation (16).…”