“…Improving access to care is one of the central goals of the patient-centered medical home (PCMH) model. The model recommends access-related changes aimed at improving appointment availability; accordingly, much research on access and PCMH has focused on administrative indicators of the availability of appointments (Aysola, Rhodes, & Polsky, 2015; Leroux, Cote, Kum, Dabney, & Wells, 2017). However, the patient-centered care team – a core part of PCMH – plays an important role in access to care beyond improving appointment availability: the care team helps patients determine whether and when care is needed, and manages the scheduling of different services, in some cases across several clinicians and settings.…”