Past, present and future of mobile financial services: A critique, review and future agenda

Abstract

Mobile financial services (MFS) have been a powerful innovation to provide cost‐effective services and wide coverage to the unbanked population of the world. The topic has gained considerable attention from researchers but lacks a clear guideline or directions for future prospects. Therefore, this article presents a systematic literature review on MFS adoption. Using the Web of Science database, the paper reviewed 118 articles and revealed significant models, conceptual frameworks, antecedents and variables that explain consumers' adoption of MFS. The paper also outlines highly cited authors, studies and journals utilizing international platforms such as Google Scholar, ResearchGate and SCImago Journal Ranking. The findings of the systematic literature review indicate the technology acceptance model (TAM) followed by the unified theory of acceptance and use of technology (UTAUT) as the leading conceptual framework, and MFS adoption antecedents can be organized into six different categories, viz. Cognitive determinants, affective determinants, social‐based determinants, trust‐based determinants, barrier‐based determinants and consumer‐based determinants. The paper concluded with an agenda for future studies with corresponding gaps in the literature.

Consumer cynicism: Interdisciplinary hybrid review and research agenda

“…Based on the size and strength of the articles' citations and/or occurrences, a bibliometric review well complements other literature reviews (Gupta & Dhingra, 2022;Halder et al, 2021;Paul & Criado, 2020;Rawat et al, 2022) in showing a topic's origin, evolution, influence, and advancements at a macro level (Chakma et al, 2021). Following the SPAR-4-SLR protocol of , we conduct a comprehensive and conceptual (Rawat et al, 2022) hybrid review (Paul & Criado, 2020) by integrating bibliometric review and systematic literature review, as adopted by earlier business management researchers (Chakma et al, 2021;Das et al, 2022;Harju, 2022;Hungara & Nobre, 2021;Paul & Bhukya, 2021) (Figure 1).…”

“…Following the SPAR-4-SLR protocol of , we conduct a comprehensive and conceptual (Rawat et al, 2022) hybrid review (Paul & Criado, 2020) by integrating bibliometric review and systematic literature review, as adopted by earlier business management researchers (Chakma et al, 2021;Das et al, 2022;Harju, 2022;Hungara & Nobre, 2021;Paul & Bhukya, 2021) (Figure 1). SPAR-4-SLR, which has been designed to conduct systematic literature reviews specifically (Paul et al, 2021, p. 6), provides a rationale, topical, consistent, transparent, and robust protocol (Harju, 2022;Khatri & Duggal, 2022;Lim et al, 2022;Rawat et al, 2022) to assemble, arrange, and assess vast literature in a systematic and exhaustive way (Gupta & Dhingra, 2022). Using this protocol, the objectives of this paper are to (1) identify and infer from the most cited and co-cited papers, researchers, and their inter-relations (Callon et al, 1983;Martínez-L opez et al, 2018)…”

Adoption of Internet of Things: A systematic literature review and future research agenda

“…The TCCM framework has been extensively used by the researchers while performing their systematic literature review (Abdulhak et al, 2022;Ameen et al, 2022;Basu et al, 2022;Billore & Anisimova, 2021;Chakma et al, 2021;Gupta & Dhingra, 2022;Hassan et al, 2022;Nanda & Banerjee, 2021;Sharma et al, 2022).…”

The effect of utilitarian and hedonic motivations on mobile shopping outcomes. A cross‐cultural analysis

“…Thus, it would be interesting to assess whether enjoyment has a mediating role in purchasing utilitarian products. For instance, mobile financial services represent widespread product categories (Gupta & Dhingra, 2022) both in emerging markets and advanced economies, therefore future studies could analyse related shopping motivations from a cross-cultural point of view.…”