Passenger Dimensions in Sustainable Multimodal Mobility Services

Abstract

Seamless integration of air segment in the overall multimodal mobility chain is a key challenge to provide more efficient and sustainable transport services. Technology advances offer a unique opportunity to build a new generation of transport services able to match the evolving expectations and needs of society as a whole. In this context, the passenger-centric approach represents a method to inform the design of future mobility services, supporting quality of life, security and services to citizens traveling across Europe. Relying on the concepts of inclusive design, context of use and task analysis, in this article, we present a comprehensive methodological framework for the analysis of passenger characteristics to elicit features and requirements for future multimodal mobility services, including air leg, that are relevant from the perspective of passengers. The proposed methodology was applied to a series of specific use cases envisaged for three time horizons, 2025, 2035 and 2050, in the context of a European research project. Then, passenger-focused key performance indicators and related metrics were derived to be included in a validation step, with the aim of assessing the extent of benefit for passengers that can be achieved in the forecasted scenarios. The results of the study demonstrate the relevance of human variability in the design of public services, as well as the feasibility of personalized performance assessment of mobility services.

Analysis of multimodal passenger terminal design and its effects on transfer penalty

“…While a lot of research has been done on network and schedule design, analysis of the actual physical design of terminals, while declared important (Cascajo et al, 2017;Guo & Wilson, 2011), specific design guidelines seldomly surpass the level of solely fulfilling the operational needs. This essay provides an assessment of multimodal hubs in the context of existing research, focusing mainly on passenger perception, in an attempt to create a more passengercentric understanding of transfer, as subjected by Duca et al (2022). Our key concern is how the physical design of terminals can influence passengers' travel experience and how passengers' perceptions of transfer can be influenced.…”

Smart City Logistics on the Basis of Digital Tools for ESG Goals Achievement

“…Greening city logistics technologies lead to the development of modern assistance systems and special vehicles with low emissions [39,40]. For the last amendments to the ESG concept approach, it is important to mention that some authors claim that there is a transition from ESG to DESG (digital ESG) concepts [40][41][42][43][44]. As intelligent corporate internal control systems are becoming a part of ESG, the digitalization process is described under sustainability restrictions with DESG concepts.…”

“…At the same time, research based exclusively on empirical methods, including KPI system design, such as [42] with further statistic processing, look comprehensive as they combine qualitative and quantitative approaches. Partly, the same methodological approach toward assessing performance indicators related to corporate social responsibility and consumer satisfaction ratings is presented in [43]; indicators previously collected as empirical grades are then analyzed with static and dynamic models. Importantly, in most cases, the indicators are detailed to a significant level [42][43][44].…”

“…Partly, the same methodological approach toward assessing performance indicators related to corporate social responsibility and consumer satisfaction ratings is presented in [43]; indicators previously collected as empirical grades are then analyzed with static and dynamic models. Importantly, in most cases, the indicators are detailed to a significant level [42][43][44]. In the context of achieving the ESG goals, more-complicated performance indicators and complex systems are considered to be of higher research interest.…”

Architectural Heritage Preservation for Rural Revitalization: Typical Case of Traditional Village Retrofitting in China

“…Rangarajan et al [33] examined the potential relationship between traditional villages and pre-religion in remote areas. In addition, Duca et al [34] stated the high necessity of public service and outdoor space optimization design in living standard improvement for most city or rural regeneration programs.…”