Particularities of Telework Applicable to the Health System in the Context of the COVID-19 Pandemic

Abstract

The paper aims to highlight how physician-patient relationships have evolved amid the COVID-19 pandemic by considering telework implementation into the healthcare sector. The article presents the peculiarities of using telework within the medical system given the recent epidemiological context, by pointing out the advantages and disadvantages of its adoption. To achieve this goal, a qualitative marketing research was conducted to identify physicians’ opinions and perceptions on telework. The main objectives were identifying the ways of using telework, the effects that telework has on the quality of the medical services and on patient relationships, as well as the strengths and weaknesses of telework for the medical field. The study revealed that while face-to-face consultations decreased as the outbreak continued, different methods of remote consultations emerged, which was both beneficial in interactions with chronic patients and detrimental, as medical staff became more and more overworked. For these reasons, our research shows that healthcare professionals consider a hybrid system much more adequate for patients with stable chronic conditions, as ongoing monitoring is done through this remote mechanism.

Teleworking in Manufacturing: Dealing with the Post-Pandemic COVID-19 Challenge

“…With mobility restrictions lifted, some companies have decided to continue working remotely, though it varies depending on the specific positions and needs of each organization. In this way, teleworking is maintained in sectors where it seemed to have no application, such as in the health sector, where part of the care for chronic patients has become remote (Filip et al 2022).…”