Participatory Involvement and Multitheoretical Perspectives in Visual Management Design

Abstract

This paper deals with the development of participatory methods in visual management (VM) when investigating parts and system/s related to VM devices in organisational contexts. Four theoretical perspectives – sociocultural theory, boundary objects, diagrams, maps and models, and visual rhetoric – have been applied to gain an overall understanding of the participants’ collective investigation of the system/s. Managers and co-workers in five Lean-inspired organisations have used the method Multimodal Origami (MO) to design their VM devices, in this case the VM boards and associated meetings.

A visual and rhetorical perspective on management control systems

“…Thus, human-centred design, participatory design and collaborative research in VM may be relevant approaches (cf. Söderlund et al, 2020;Kurdve, 2019).…”

The Karakuri IoT toolkit: a collaborative solution for ideating and prototyping IoT opportunities

“…The concept of a toolkit or kit is often vaguely defined in the literature (Peters et al, 2020). In this paper, the IoT toolkit is inspired by the business origami method, a design activity facilitated in workshops to engage stakeholders in modelling services and systems (McMullin, 2011) through visual, verbal and audial information exchanges (Söderlund et al, 2020). Such modelling is accomplished through interactions with paper tokens representing people, technologies and parts of the environment, where a whiteboard surface acts as a stage.…”