“…On the other hand, several studies provide an analysis of the railway service focusing on impacts related to specific stakeholders, mostly for the passengers. Most of them use questionnaires to evaluate the importance of different factorsfor example, delays, safety, comfort, services and information providedfrom the passenger's perspective (Aydin, 2017;Cavana et al, 2007;Chou et al, 2011;de Oña et al, 2015;Eboli and Mazzulla, 2012;Nathanail, 2008;Thomas et al, 2006). Small groups have also investigated the impact of these various factors on other stakeholders.…”