Parents’ Satisfaction Towards the Quality of the Management of Childcare Centres
Zainol Sulaiman,
Yasmin Hussain
Abstract:The service of the childcare centre is very important for guaranteeing quality and parent satisfaction. The management needs to improve services and quality. This research study aims to assess parents’ satisfaction towards childcare services management. The qualitative approach was used through observation and interviews. Five respondents were interviewed from 5 childcare centres in Kota Bharu, Malaysia. There is an interrelated between service quality and parent satisfaction associated with safety, parental i… Show more
Set email alert for when this publication receives citations?
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.