“…Across EDs, GPs and inpatient units, staff were described as uninterested and dismissive of physical and psychosocial distress (Ejneborn Looi, Engström, & Sävenstedt, 2015; Hagen, Knizek, & Hjelmeland, 2018; Lindkvist et al, 2021; Mughal, Dikomitis, Babatunde, & Chew-Graham, 2021; Xanthopoulou et al, 2022). Three studies set in clinical services reported experiences of staff prioritising cases that they perceived as more ‘serious’ and patients whose injuries were not self-inflicted, further demonstrating professional discrimination (Ejneborn Looi et al, 2015; Fu et al, 2021; Hagen et al, 2018). Minimisation also resulted in care being withheld; patients were told that pain medication and medical treatments were unnecessary, with staff making comments about a ‘waste’ of beds and resources (Byrne et al, 2021; Hagen et al, 2018; Quinlivan et al, 2021).…”