Palliative Care – die Einbindung und Koordination der Freiwilligen

Gentile, Gian-Claudio; Wehner, Theo; Wächter, Matthias

doi:10.1007/978-3-642-55295-3_11

Cited by 2 publications

(1 citation statement)

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“…Based on validated scales and questionnaire items from existing studies in the areas of volunteering and IPC (e.g.Freitag & Manatschal, 2016 ; Gentile et al, 2015 ; Rimes et al, 2017 ; Studer, 2016 ; Studer & von Schnurbein, 2013 ), two questionnaires were developed to test the framework presented above. The final elaboration of the questionnaires was aided by a critical review by eight experts who commanded either scientific knowledge of IPC and/or volunteerism within health care or expertise in how IPC with volunteers is experienced in practice within health care settings.…”

Section: Methodsmentioning

confidence: 99%

Together Yet Apart: Remedies for Tensions Between Volunteers and Health Care Professionals in Inter-professional Collaboration

et al. 2022

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While volunteering is an essential factor in service delivery in many societal areas, the inclusion of volunteers in formal settings can also lead to tensions. In this article, we combine the literature on volunteering and inter-professional collaboration (IPC) to elaborate a framework regarding remedies for tensions between professional staff and volunteers within IPC in health care provision to ensure successful collaboration. Using a dyadic survey design to interview volunteers and volunteer managers, we show that the perspectives of volunteers and volunteer managers on the antecedents of effective IPC differ in paradoxical ways. While volunteer managers apply organizational logic concerning tasks and processes to avoid tensions, volunteers seek solutions on a relational basis. However, rather than trying to resolve these paradoxes, our study indicates that carefully managing tensions arising between volunteers and professional staff may be more successful than trying to resolve all tensions.

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