2020
DOI: 10.1177/2057047320950636
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Painful conversations: Therapeutic chatbots and public capacities

Abstract: Today, conversations automated by algorithms and delivered via screens seek to heal wounds such as substance use disorders, wartime traumas, and a global pandemic. This article explores the relationship between painful conversations, automated discourse, and public action. By articulating what is lost when therapeutic conversations are had with artificial intelligence, I illustrate that painful, human conversations expand capacities—contextualizing, norm-building, and caring—that are necessary for the public r… Show more

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Cited by 9 publications
(3 citation statements)
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“…Dermatology, which is an image and screening intensive subfield of medicine, has great synergy with deep learning techniques pertaining to image processing [3][4][5][6]. Automation is carried out in electronic health records [7], therapeutic chatbots [8][9][10], and health monitoring.…”
Section: Introductionmentioning
confidence: 99%
“…Dermatology, which is an image and screening intensive subfield of medicine, has great synergy with deep learning techniques pertaining to image processing [3][4][5][6]. Automation is carried out in electronic health records [7], therapeutic chatbots [8][9][10], and health monitoring.…”
Section: Introductionmentioning
confidence: 99%
“…Robots and telemedicine are being used to keep health workers safe during the COVID-19 pandemic (14). And people with mental health issues can use therapeutic chatbots (15). AI offers a broad range of possibilities in both academia and industry.…”
Section: Introductionmentioning
confidence: 99%
“…Robots and telemedicine are being used to keep health workers safe during the COVID-19 pandemic [9]. And people with mental health issues can use therapeutic chatbots [10]. AI offers a broad range of possibilities in both academia and industry.…”
Section: Introductionmentioning
confidence: 99%