Paid worker and unfamiliar partner communication training: A scoping review

Tessier, Alexandra; Power, Emma; Croteau, Claire

doi:10.1016/j.jcomdis.2019.105951

Cited by 13 publications

(10 citation statements)

References 105 publications

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“…CPT is a speech-language pathology intervention that aims to change the communication environment by training communication partners of PWCD to use various communication strategies and resources (Simmons-Mackie et al, 2016). This intervention is often used with family members, health-care workers or students and less often with community workers such as public transport drivers (Behn et al, 2021;Simmons-Mackie et al, 2016;Tessier et al, 2020). CPT mainly considers a specific type of communication disorder (e.g.…”

Section: Andragogical Process Modelmentioning

confidence: 99%

“…CPT mainly considers a specific type of communication disorder (e.g. dementia) instead of addressing more than one communication disorder, facilitating its implementation (O'Rourke et al, 2018;Tessier et al, 2020). Furthermore, only a few of CPT draw from adult education research (Chu et al, 2018;Forsgren et al, 2017;Hui-Chen et al, 2016;Saldert et al, 2016).…”

Section: Andragogical Process Modelmentioning

confidence: 99%

“…Furthermore, only a few of CPT draw from adult education research (Chu et al, 2018;Forsgren et al, 2017;Hui-Chen et al, 2016;Saldert et al, 2016). Hence, there is a lack of CPT for non-health-care personnel based on adult learning research, especially one that addresses multiple communication disabilities (Tessier et al, 2020).…”

Section: Andragogical Process Modelmentioning

confidence: 99%

“…The following process occurred in the summer and fall of 2016 for training design and fall of 2016 and 2017 for its delivery and evaluation. (1) a needs analysis conducted by consulting six drivers, one chief operating officer and four users living with a communication disability and three-and-a-half days of observation in the work organization and on the bus; (2) a scoping review of CPT on acquired neurogenic communication disorders that had been offered to paid workers and unfamiliar communication partners (Tessier et al, 2020); (3) an examination of the literature on PWCD's social participation and access to public transportation, communication strategies, adult education and workplace training; and (4) a pilot of some training content and methods in a CPT offered to the nonprofessional staff of a rehabilitation center.…”

Section: Development Delivery and Evaluation Of Training Processesmentioning

confidence: 99%

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Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training

Tessier

Croteau

Voyer

2021

JWL

Self Cite

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Purpose This study aims to explore the usability of the andragogical process model for learning to develop, deliver and evaluate training to improve communication between adapted transport drivers and people living with communication disabilities and to identify the successes and limitations of the model in this context. Design/methodology/approach Two aspects were considered to explore the usability of the andragogical process model for learning: a comparison between the elements of the model and the designing, delivering and evaluating processes of the training; and an appreciation evaluation. Findings The model was useful to systematically design, deliver and evaluate workplace training that was appreciated by the learners, even though most of the model’s elements were modified to meet the constraints of the trainer and the organization. Assessing the needs for learning, establishing a human climate conducive to learning and choosing appropriate training methods emerged as key elements that contributed to a successful appreciation of this training. Originality/value This study is one of the few that examines the possibility of a systematic application of the andragogical process model for learning to workplace training. Its results suggest that the model could be considered for application by non-professional trainers or external trainers from a workplace, but that organizational constraints must be considered when using it.

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Section: Andragogical Process Modelmentioning

confidence: 99%

Section: Andragogical Process Modelmentioning

confidence: 99%

Section: Andragogical Process Modelmentioning

confidence: 99%

Section: Development Delivery and Evaluation Of Training Processesmentioning

confidence: 99%

See 2 more Smart Citations

Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training

Tessier

Croteau

Voyer

2021

JWL

Self Cite

View full text Add to dashboard Cite

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“…Communication partner training (CPT) has been demonstrated to be effective in improving the knowledge and skills of communication partners to support people with aphasia in participating in interaction and information exchange (Simmons-Mackie et al, 2010Tessier et al, 2020). CPT is an umbrella term for different approaches (cf.…”

Section: Introductionmentioning

confidence: 99%

Psychometric properties of the Health Professionals and Aphasia Questionnaire (HPAQ): a new self-assessment tool for evaluating health communication with people with aphasia

et al. 2021

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Background: Communication partner training (CPT) of health professionals (HP) is recommended in several international guidelines for stroke and aphasia. The effectiveness of CPT is well established, but research and evaluation is needed for implementation of CPT in different healthcare settings. The Health Professionals and Aphasia Questionnaire (HPAQ) was developed to make available a valid and reliable outcome measure, which is feasible for use with HP working in practice settings with people with aphasia as well as in research. Aims: The aim was to investigate the test-retest reliability and underlying psychometric properties of the HPAQ when administered four weeks apart to HP in neurorehabilitation. Methods and Procedures: Participants were recruited from a CPT implementation study in Denmark. Health professionals with contact with patients with aphasia were assigned to CPT courses and asked to fill the questionnaire four weeks before and on the day of their scheduled course. In all, 270 HP responded to the HPAQ. The internal consistency, test-retest reliability, structural validity, and floor and ceiling effects of the HPAQ questions were investigated using descriptive statistics, intraclass correlation coefficient (ICC), Cronbach's alpha, and factor analysis. Outcomes and Results:The overall test-retest reliability of HPAQ was excellent (ICC = 0.86); and ICC of the individual questions ranged between 0.80 and 0.48. Minor ceiling or flooring effects in answering questions were present. The factor analysis revealed three underlying factors. The first and strongest was a CPT-related knowledge and skill factor represented in all questions except for question 10. The second component was associated with questions probing environmental factors. Test-retest reliability was excellent for the score developed with variables used in these factors. A third factor was associated with expecting or being prepared for making an extra effort when communicating with patients with aphasia. Test-retest reliability for the variables explaining this factor was good. Regarding professions, nurses have the highest ICC on the ARTICLE HISTORY

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Communication Partner Training (CPT) to Improve Conversation, Communication, and Mental Health

Pais,

Jagoe

2023

Spoken Discourse Impairments in the Neurogenic Populations

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Paid worker and unfamiliar partner communication training: A scoping review

Cited by 13 publications

References 105 publications

Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training

Exploring the usability of the andragogical process model for learning for designing, delivering and evaluating a workplace communication partner training

Psychometric properties of the Health Professionals and Aphasia Questionnaire (HPAQ): a new self-assessment tool for evaluating health communication with people with aphasia

Communication Partner Training (CPT) to Improve Conversation, Communication, and Mental Health

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