“…Today, 80 percent of Indian adults possess a bank account; however, almost half of the accounts remain inactive (Demirguc-Kunt et al, 2018). Part of the explanation for the number of inactive accounts can be attributed to a mismatch in the costs associated with using banking services and the lack of suitable product offerings to the targeted customers (Sinha, 2016). For example, while bank accounts are widely offered, access to credit remains elusive; only a tiny portion of the total Indian population (8.1%) has accessed credit (or loans) from formal financial institutions (Demirguc-Kunt et al, 2018).…”