“…Narrative training teaches individuals to use story formats to provide instruction, prompt dialogue, enhance listening skills, and aid individuals ''in crossing the barrier from collecting the known to approaching the unknown'' (Sunwolf, 1999, p. 63). Likewise, one of the most important qualities of volunteers is their ability to listen (Leete, 1994;Stolick, 2002), which allows them to ''just be'' with a patient (Stolick, 2002). For example, an ethnographic account of hospice volunteers revealed that good listening meant focusing on the life of the patient and not impending death (Foster, 2002).…”