2018
DOI: 10.1108/jbs-03-2018-0048
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Outsourcing: reap the fruit; contain the “bad apple”

Abstract: Purpose The purpose of this study is to show how outsourcing partners can maximise the benefits of outsourcing while containing the negative effect of destructive conflict (the “bad apple”) on trust and commitment. Design/methodology/approach The study reviewed existing literature on the benefits and limitations of outsourcing from the principal’s (outsourcer) and the agent’s (service provider) perspectives. The study further draws on empirical evidence from studies conducted across ten industries in three c… Show more

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