Outsourcing of Human Resources: The Case of Small- and Medium-Sized Enterprises

Eðvarðsson, Ingi Rúnar; Óskarsson, Guðmundur Kristján

doi:10.3390/merits1010003

Cited by 9 publications

(5 citation statements)

References 23 publications

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“…This paper aims to analyse how crises affect HRM, that is, HR strategies, selecting and hiring of staff, training and developing staff, performance management, payroll, and termination [5,6]. Thus, to reach this aim, this section is a brief introduction before turning to the literature on the link between different types of crises and HRM.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

“…This leads to a climate of trust and commitment [5,19]. Hard HRM, on the other hand, looks at human resources as "other resources", and is often related to strategies of cost reduction (Wenzel et al's "retrenchment" [11], such as pay cuts and pay freezes, minimal training, outsourcing, downsizing, and work intensification [4][5][6]16]). The outsourcing of HRM functions, for example, is a common practice to reduce costs [6,20,21].…”

Section: Economic Crisis and Hrmmentioning

confidence: 99%

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Human Resource Management in Crisis Situations: A Systematic Literature Review

Eðvarðsson

Durst

2021

Sustainability

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The paper aims to present a systematic literature review in the field of human resource management in times of crisis since 2008. In that way gaps in the current body of knowledge can be established that justify future research guidelines. The study consists of an analysis of 56 articles published in journals indexed in the Web of Science database. The majority of the papers were published in recent years, indicating a growing interest in the field. To be included, the papers had to be (1) peer-reviewed papers, (2) empirical papers that report on HRM practices in firms, (3) written in English, and (4) published in the period 2008–2021. Four themes were identified: economic crisis and HRM, health crisis and HRM, natural disasters and HRM, and political instability and HRM. The findings provide valuable knowledge and understanding of the present situation of HRM in crises. A number of future research guidelines are presented, which may encourage more research in this crucial field of study.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Section: Economic Crisis and Hrmmentioning

confidence: 99%

Human Resource Management in Crisis Situations: A Systematic Literature Review

Eðvarðsson

Durst

2021

Sustainability

Self Cite

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“…Human resources outsourcing involves contracting another organization or external provider for personnel-related matters. Edvardsson and Óskarsson (2021) 2018. The study findings revealed that three out of every four firms have relied on service outsourcing strategies for some of their activities.…”

Section: Human Resource Service Outsourcing and Customer Satisfactionmentioning

confidence: 99%

Outsourcing Practices on Customer Satisfaction in Public Residential Real Estate in Mombasa County, Kenya.

Musyimi,

Rugami

2023

ijbmed

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In today’s ever-competitive business environment, real estate organizations constantly look for ways to improve their services and create value for their customers. Most organizations outsource managerial functions to external experts to optimize service delivery. Outsourcing provides access to specialized competence and technology, which reduces operational costs for the organization. Earlier studies on outsourcing have focused mainly on its impact on organizational performance and profitability. This study examined the influence of outsourcing practices on customer satisfaction in public residential real estate in Mombasa County. The study employed a descriptive design and a quantitative research method to answer the research problem. The target population included all the public residential properties in Mombasa County. The study adopted a stratified sampling technique to get a representative sample from three parastatals, including Kenya Ports Authority, Kenya Railways, and Kenya Power and Lighting Company, that own and manage public residential real estate in Mombasa County. From a target sample of 200 participants, 150 participated in the data collection process, resulting in a 75% return rate. The study relied on primary data collected from the field using self-administered standard structured questionnaires with closed-ended questions designed to help address the research questions. The collected data was analyzed quantitatively using Statistical Package for Social Sciences (SPSS) version 24, and the outcome was presented using descriptive and inferential statistics. On the factors that drive organizations to outsource services, the findings revealed that the organizations outsourced to enhance the efficiency of their property management and ensure the quality-of-service delivery through access to affordable skilled labor, better sanitation, and improved performance. A multiple regression analysis was conducted to determine the association between customer satisfaction (Dependent variable) and outsourcing practices (administrative services, financial service outsourcing, human resource, and sanitation services outsourcing). The regression analysis found that outsourcing practices of three independent variables (administrative, financial, and sanitation) significantly influence customer satisfaction in public residential properties since their p-values (p < .05) were less than the significance level of 95%. The findings showed that the regression model adopted in the study was significant in predicting the influence of outsourcing practices on customer satisfaction. Based on the results, the study concluded that embracing outsourcing practices in public residential properties enhances customer satisfaction by augmenting operational efficiency and improving the quality-of-service delivery. Therefore, the findings provide critical information that can help the parastatals enhance their outsourcing competencies to improve customer experience in their real estate properties in Mombasa County. Improved service provision would lead to customer satisfaction; however, organizations should consider the potential challenges of outsourcing.

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“…It is also acceptable for consumers, who are in the focus of trade business. Knowing the size and structure of trade costs is a prerequisite for achieving (more efficient management, in addition to sales revenue) target profit.Given the importance of literature, the literature is very rich in analysis of the size and structure of trade costs ( Berenguer -Contrí, 2009;Edvardsson, 2021;Hamermesh, 2021;Krisnadewi, 2020;Malenkov, 2021;Sokolov Mladenović, 2019;Berman, 2018 ;Levy, 2019 ;Lukić, 2011Lukić, , 2020Lovreta 2021;Horobet, 2021;Gustafsson, 2021, Lukic, 2022a. The existing relevant literature in this paper serves as a theoretical-methodological and empirical basis for a complex comparative empirical analysis of total operating costs (costs of goods sold and operating costs) of trade between the European Union and Serbia (Horobet, 2021).…”

Section: Introductionmentioning

confidence: 99%

Analysis of Determinants of Corporate Cash Holding of Listed Manufacturing Companies on the Macedonian Stock Exchange

Naumoski¹

2022

SERBE

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In this study, we identify the determinants of cash holding in Macedonian manufacturing companies. The analysis was conducted using accounting data from publicly available financial statements of the sample of Macedonian industrial companies for the 2005 to 2019 period. The research was conducted through the prism of the postulates of the three main theories in corporate finance, i.e., the trade-off theory, pecking order theory,and thefree cash flow theory. To that end, we applied a panel regression analysis, while from the obtained results we assess which theoretical model best explains the cash management in Macedonian companies. We found that the cash to total assets ratio averaged 3.1%. The cash holding decreases with the decrease of the net working capital, financial leverage,cash flow variability, andcash conversion cycle. Cash holding increases with the increase of the company size, cash flow, debt maturity, and capital investments. We concluded that most of the results are in line with the pecking order theory, which indicates that Macedonian companies do not have predefined cash balances, and the cash holdings are abuffer between retained earnings and investments. The level of cash holding is not planned and is not optimized, but is determined during the work processes and depends on other business decisions.

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Outsourcing of Human Resources: The Case of Small- and Medium-Sized Enterprises

Cited by 9 publications

References 23 publications

Human Resource Management in Crisis Situations: A Systematic Literature Review

Human Resource Management in Crisis Situations: A Systematic Literature Review

Outsourcing Practices on Customer Satisfaction in Public Residential Real Estate in Mombasa County, Kenya.

Analysis of Determinants of Corporate Cash Holding of Listed Manufacturing Companies on the Macedonian Stock Exchange

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