Outsourcing maintenance in complex process industries

Maley, Jane; Kowalkowski, Christian; Brege, Staffan; Biggemann, Sergio

doi:10.1108/apjml-02-2015-0018

Cited by 11 publications

(11 citation statements)

References 78 publications

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“…In a transaction-cost analysis context, the governance may be market, hierarchy, or trust/relationship-based (Williamson, 1979;Bradach and Eccles, 1989;Sauvée, 2013), and should be made according to the degree of specific investments, frequency of dealings, and uncertainty. The value of outsourcing particular activities such as maintenance has been further explored in the Swedish context by Maley et al (2015) but is not pursued further here.…”

Section: Sourcing and Governancementioning

confidence: 99%

Sourcing from China: Approaches and Outcomes for Swedish Firms

Jensen

Hilletofth

2022

OSCM: An Int. Journal

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The large and persistent trend of firms sourcing from China is in itself well-established with many success stories. However, managing the sourcing is a complex issue confounded both by cultural differences and the length of the supply chain. The purpose of this paper is to analyze the sourcing approaches of Swedish companies in China and the resultant outcomes. This study is based on a set of cases of Swedish manufacturing and retailer firms. The firms represent different industries and sizes of the company but all have substantial experience sourcing from China. The paper finds that the firms have developed good monitoring systems for their sourcing work and are generally satisfied with the outcomes, but also have persistent communication issues. Two archetypes of firms successfully sourcing from China emerge from the research. The study shows the importance of investing long-term in sourcing operations, especially with regard to developing market understanding and supplier relationships. This must however be matched by appropriate supplier monitoring systems. The research addresses a gap where sourcing configurations and their outcomes beyond general assessments of whether they are successful or not are little explored in the literature.

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Section: Sourcing and Governancementioning

confidence: 99%

Sourcing from China: Approaches and Outcomes for Swedish Firms

Jensen

Hilletofth

2022

OSCM: An Int. Journal

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“…Outsourcing relies on outside capability, and it usually occurs when one aspect or section of an organizational function is subcontracted to an outside supplier who has the ability to accept the firm's business. It includes subcontracting, joint venturing, project management, and strategic partnership (Maley et al, 2015). In the process of restructuring, organizations often need to assess whether they have achieved their expected goals by reviewing their decisions and possibly making new decisions to carry out their outsourcing activities (Žitkienė and Blusytė, 2015).…”

Section: Outsourcing Management Capabilitymentioning

confidence: 99%

Determinants of outsourcing performance in container terminal operations: a moderated mediation model

Kuo¹,

Lu²

2022

IJSTL

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This study empirically examines the determinants of the performance of outsourcing from a container terminal practitioner's perspective. We attempted to examine the effects of container terminal operators' outsourcing management capabilities, outsourcing providers' basic and specific capabilities, communication quality, partnership quality on outsourcing performance.Data is collected from 145 practitioners in container terminal operators at Port of Kaohsiung in Taiwan. A moderated mediation model was developed for data analysis. The research findings showed that firms' outsourcing management capability positively influenced outsourcing providers' basic and specific outsourcing capability, and that outsourcing providers' basic and specific outsourcing capability positively influenced outsourcing performance. Specifically, the results also indicate that communication quality and partnership quality had moderating effects on the indirect effect of outsourcing management capabilities on outsourcing performance through outsourcing providers' basic and specific outsourcing capability. Theoretical and managerial implications from the research findings on outsourcing management for container terminal operators are discussed.

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“…Maley et al conclude that outsourcing augments the client's performance under the condition that outsourcing is properly understood and managed strategically as an intrinsic part of the client's overall approach [19]. However, emerging evidence indicates that outsourcing carries disadvantages and risks as well.…”

Section: Infrastructure Maintenancementioning

confidence: 99%

“…Especially in case of road maintenance, decisions and projects can have an impact long after the ending of a maintenance performance contract. Contractors may be tempted to take limited responsibilities [19], especially in the absence of an appropriate monitoring system used by the client. Proposition 3.…”

Section: Development Of Propositionsmentioning

confidence: 99%

Contracting for Road Maintenance in the Netherlands—The Downside of Performance-Based Contracting

2019

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A trend towards performance-based contracting (PBC) can be observed in public infrastructure maintenance. PBC is an approach of tying the contractor’s payment to specified performance. We investigated PBC for the maintenance of highways and roads in the Netherlands, identifying issues ultimately resulting in poor contractor performance. The PBC-induced risks for clients relate to the problematic translation and measurement of specifications, the ineffectiveness of incentives, the avoidance of contractors taking full responsibility, and contract management issues. Clients should recognize the actual balance of power in the relationship with their (main) contractors, and take appropriate measures.

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Outsourcing maintenance in complex process industries

Cited by 11 publications

References 78 publications

Sourcing from China: Approaches and Outcomes for Swedish Firms

Sourcing from China: Approaches and Outcomes for Swedish Firms

Determinants of outsourcing performance in container terminal operations: a moderated mediation model

Contracting for Road Maintenance in the Netherlands—The Downside of Performance-Based Contracting

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