Outsourcing and transborder data flows: the challenge of protecting personal information under the shadow of the USA Patriot Act

Stefanick, Lorna

doi:10.1177/0020852307083456

Cited by 6 publications

(4 citation statements)

References 7 publications

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“…They may find difficulties to work together because of cultural differences. Poor data security (Stefanick 2007), unstable political environment, higher attrition rate, growing demand for trained manpower, emerging competition from other countries (Kumar 2001) are also a few other challenges to the client firms in building trust on the vendor firms in India. Issues such as fear of job loss and lowering of salaries as a result of offshoring are also building a backlash situation in the US against India.…”

Section: Access To Quality Standardsmentioning

confidence: 99%

The Evolution of Offshore Outsourcing in India

Agrawal

Goswami

Chatterjee

2010

Global Business Review

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Outsourcing is an age-old practice whereas offshore outsourcing is relatively new. Issues related to offshore outsourcing came into centre stage along with the process of globalization. Offshore outsourcing of services is the result of economic and technological developments across countries. This became popular in India after the economic liberalization process. The present article makes an attempt to lay an integrative ground work for understanding outsourcing, including its evolution, theoretical developments and future trends. The article presents a comprehensive framework of critical dimensions of outsourcing as well as offshore outsourcing in India along with the comparative advantages and disadvantages of offshore outsourcing in today‘s time.

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Section: Access To Quality Standardsmentioning

confidence: 99%

The Evolution of Offshore Outsourcing in India

Agrawal

Goswami

Chatterjee

2010

Global Business Review

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“…Governance reflects these diverse challenges with solutions designed to help users take back their data and redistribute power. Data commons, data trusts, risk assessments, and other work all bring the battle to the level of the data, typically within private business [11], which unfortunately is often already collected, stored, and sold by the time users are aware. Current institutional infrastructures support this cycle: it is easy and legal for data to be collected, scraped, and generated at any time from any piece of technology without the user's knowledge [6].…”

Section: Introductionmentioning

confidence: 99%

Infrastructure in Crisis: A Values-Driven Framework for Transparent Contextual Decision-Making in Emergency Situations

Walkow

2023

Proceedings of the Annual Hawaii International Conference on System Sciences

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Techno-solutionism in crisis management often conflicts with user privacy concerns. The technology industry frequently applies user expectations in an ad hoc manner, such as after a scandal or legal repercussions. Users have technology and tools thrust upon them with little or no choice as they attend school, go to work, and participate in society. This is compounded with a sense of urgency where privacy is an after-thought in design. This paper proposes a values-driven framework to guide implementors to identify core values that connect to the technical functionality. It also prompts decision-makers and implementors to transparently define the lifecycle of data as it traverses their technology by describing the stages that users will encounter. This framework aims to bring higher level ideas and values directly into the decision-making process as it situates and connects human values within the data lifecycle to functionality within the technology.

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“…Outsourcing leads to concerns about the privacy of information when customer and staff personal data is sent off-shore (Stefanick, 2007). In such instances, the existence and extent of the enforcement of legal and ethical controls over host companies operating across geographical borders needs to be questioned.…”

Section: Introductionmentioning

confidence: 99%

Consideration of selflessness and self‐interest in outsourcing decisions

Zutshi

Creed

Wood

2012

European Business Review

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Purpose-The paper aims to discuss the need to balance selflessness and self-interest issues in outsourcing decisions. This discussion is timely given the tensions that currently exist between those who want offshore outsourcing to continue as a means for increasing international trade, and those who only want to conduct business onshore. Design/methodology/approach-A conceptual approach has been taken in this paper in order to highlight key considerations for ethical decision-making with respect to offshore outsourcing. Findings-Considerations of selflessness and self-interest are embedded in outsourcing decisions. It is recommended that a balance between making profits and fulfilling social responsibilities is required, ideally, at each stage of decision-making. Hence, managers should think critically about the reasons behind offshore outsourcing decisions, the process of arriving at decisions, and the impact of their decisions on stakeholders. Research limitations/implications-This is a conceptual paper and further empirical data to validate the stages of decision-making framework are required. Practical implications-Failure to take into account the selflessness and self-interest outcomes of offshore outsourcing could potentially offset strategic gains by leading to negative media publicity for a company. Social implications-Ethical considerations as part of outsourcing decisions should result in a transparent, fair and more humane working environment for both the host and the home country representatives involved in the process. Originality/value-This paper presents an original framework of selflessness and self-interest considerations when making offshore outsourcing decisions. Both Eastern and Western business perspectives have been incorporated as part of the decision-making framework.

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Outsourcing and transborder data flows: the challenge of protecting personal information under the shadow of the USA Patriot Act

Abstract: Governments are increasingly outsourcing service provision to private contractors in an effort to realize cost efficiencies.

Cited by 6 publications

References 7 publications

The Evolution of Offshore Outsourcing in India

The Evolution of Offshore Outsourcing in India

Infrastructure in Crisis: A Values-Driven Framework for Transparent Contextual Decision-Making in Emergency Situations

Consideration of selflessness and self‐interest in outsourcing decisions

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