Outreach approaches in the private domain: an international study

Kloppenburg, Raymond; Hendriks, Peter

doi:10.1080/13691457.2012.732930

Cited by 10 publications

(11 citation statements)

References 8 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In addition, a key difference between online and traditional outreach is their ways of engagement with potential service users. Outreach approaches aim to reach excluded people who are typically at-risk, and/or who are not in direct contact with social services (Kloppenburg and Hendriks, 2013). Conventional outreach work is undertaken within defined geographical boundaries, such as communities (Crimmens, 2004), homes (Mikkonen, 2007), or organizations (Rhodes, 1996).…”

Section: A Case Study Of Social Media Use For Youth Outreach Engagementmentioning

confidence: 99%

The utilization of social media for youth outreach engagement: A case study

Chan

Holosko

2016

Qualitative Social Work

View full text Add to dashboard Cite

This article reports a case study that aimed to explore and conceptualize the use of social media in youth outreach engagement in Hong Kong. It used ''social media affordance'' as a heuristic lens to inform the analysis. This concept refers to the latent utility of social media, which is dependent on both the intrinsic features of social media and the perceptions of the users. In this study, this includes the reviewability, visibility, authoring capabilities, and associative capabilities of social media. We conducted a thematic analysis on data collected including: official service statistics, meeting notes, focus group discussions, and the practitioners' presentation notes. Major and minor themes were organized with reference to the outreach techniques noted by the practitioners. Significant affordance(s) supporting each technique were identified. The findings revealed specific outreach techniques used by the practitioners including: (i) online searches, (ii) initial encounters before direct verbal dialogue, (iii) ice-breaking via multimodal communication, and (iv) snowballing. Compared to youth outreach in physical settings, online outreach demonstrates greater visibility of interactions and improved immediacy, but also implies losing privacy, and changes in professional identity. Moreover, the findings showed that each technique was arguably related more to particular affordances than some others, denoting a tacit knowledge informing practitioners to make their choices. These observations inspired further discussion about the significance of a reliable conceptual framework that can guide social workers to identify, compare, and further adapt technologies to enhance their current practice.

show abstract

Section: A Case Study Of Social Media Use For Youth Outreach Engagementmentioning

confidence: 99%

The utilization of social media for youth outreach engagement: A case study

Chan

Holosko

2016

Qualitative Social Work

View full text Add to dashboard Cite

show abstract

“…2006 , p. 11). A further complexity when considering outreach from an international perspective is that similar approaches may exist across countries, but their precise forms and the terminology used to describe them differ ( Kloppenburg & Hendriks 2012 ).…”

Section: Introductionmentioning

confidence: 99%

Reaching out or missing out: approaches to outreach with family carers in social care organisations

Moriarty

Manthorpe

Cornes

2014

Health Soc Care Community

View full text Add to dashboard Cite

Outreach is advocated as a way of improving the uptake of services among underserved populations and of filling the gaps between mainstream services and the populations they are intended to support. Despite the policy emphasis on providing better help for family carers, research consistently shows that many of those providing unpaid care to a family member or friend report difficulties in finding out about the assistance to which they are entitled. This article presents results from a concurrent mixed-methods study, which aimed to describe different ways of working with family carers in adult social care departments and to collect the views of a range of stakeholders about the advantages and disadvantages of the approaches that were identified. A total of 86 semi-structured face-to-face interviews were undertaken with a purposive sample of funders, carers' workers, representatives of voluntary organisations and family carers based in four contrasting localities. An email survey was sent to all local councils in England with social care responsibilities and resulted in a 53% response rate. Data collection took place in 2012, with a small number of interviews being completed in 2011. Our approach to data analysis combined methodological, data and theoretical triangulation. The findings presented here mainly draw on the interview data to highlight the different models of outreach that we identified. The article highlights important differences between outreach and the provision of information. It concludes that organisations providing support for carers need to consider the advantages and disadvantages of different models of outreach as they develop carers' support and the extent to which different models might be more effective than others in reaching particular types of carer.

show abstract

“…We argue that the characteristics within the outreach service itself act as an important structural factor for outreach social workers and may reinforce the flexible role that outreach social workers play as implementers of policy. For example, in a study by Kloppenburg and Hendriks (2013) comparing outreach services in different countries, all workers expressed that outreach social work was not well defined and that “ Outreach approaches seem to demand a kind of unconventional maybe even rebellious attitude of the worker, a willingness to step outside the paved paths ” (Kloppenburg & Hendriks, 2013, p. 617). Similarly, the present study's findings indicate that the outreach service has taken on a flexible role when navigating the siloed structures within the municipality and is described as having a wide mandate to do so.…”

Section: Discussionmentioning

confidence: 99%

Local drug prevention strategies through the eyes of policy makers and outreach social workers in Norway

Oldeide

Fosse

Holsen

2020

Health Soc Care Community

View full text Add to dashboard Cite

More than half of the municipalities in Norway report drug misuse as the most important public health challenge. Following a whole‐of‐government tradition, the ambition is to achieve horizontal and vertical coordination between different policy areas to address complex problems, such as youth drug use, and avoid fragmented services. This study aims to offer new perspectives on how governmental structures shape local drug prevention. By including the perspective of both local policy makers and outreach social workers, we can come closer to understanding how local drug prevention transforms policy into practice. The study will thus explore how policy makers and outreach social workers describe the local drug prevention strategy and how the outreach social workers implement it in practice. An instrumental case study of one Norwegian municipality was used to investigate the structures for drug prevention in detail. Data were gathered through 14 interviews with public officials from the relevant policy areas and outreach social workers from a drug prevention outreach service. The data were analysed using a thematic framework analysis. This study demonstrated that the policy makers’ and outreach social workers’ descriptions of drug prevention highlighted the creation of good living conditions and promotion of protective factors surrounding at‐risk youths. This perspective may offer a broader approach to drug policy, which includes many policy areas. While collaboration was regarded as paramount, the policy makers described a “siloed” organisation that made it difficult to collaborate. The outreach social workers, however, indicated that they were able to navigate the “siloed” structures. We discuss the structural conditions surrounding outreach social workers that shape the implementation of policies, such as the resource perspective. The discussion shows that outreach social workers may act as a safety net for a potentially fragmented municipal structure for drug prevention.

show abstract

Outreach approaches in the private domain: an international study

Cited by 10 publications

References 8 publications

The utilization of social media for youth outreach engagement: A case study

The utilization of social media for youth outreach engagement: A case study

Reaching out or missing out: approaches to outreach with family carers in social care organisations

Local drug prevention strategies through the eyes of policy makers and outreach social workers in Norway

Contact Info

Product

Resources

About