Outpatient (Ambulatory) Pharmacy; an Innovation in Dispensing System to Optimize Performance and Meet Standards

Hammouda, Emad I.; Hammouda, S.

doi:10.4172/2167-7689.1000101

Cited by 6 publications

(4 citation statements)

References 17 publications

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“…The need to upgrade communication systems was suggested by respondents to improvise VAS. Effective communication was identi ed as one of the important elements to improve customer satisfaction in outpatient pharmacy service [21,45]. Establishing a single point of contact for all incoming queries can be adapted such that it serves as a centralised system to streamline the registration process, real-time communication between pharmacy personnel should any issue arise and alert the users to collect their medication based on the types of VAS they selected.…”

Section: Resultsmentioning

confidence: 99%

Satisfaction among patients and caregivers receiving value-added services during the Covid-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia

Chew

Yeo

Chang

et al. 2021

Preprint

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BackgroundPatient satisfaction was used as an indicator of service quality in the public hospitals. The pharmacy value-added services was intensified after the COVID-19 outbreak, and evaluation of user’s satisfaction was important for service improvement. MethodsThis was a single-center, cross-sectional, web-based study in the outpatient pharmacy in a tertiary hospital in the Perak state of Malaysia. Patients and caregivers aged 18 years and above, received at least one prescription refill using the pharmacy VAS services from April to September 2020 were included. The questionnaire was adapted from a validated tool, underwent face and content validation before dissemination. The link was disseminated to the targeted population through short messages service (SMS).Results Out of 333 invited people, 303 agreed to participate. Majority of the respondents were male (160, 52.8%), Chinese (156, 51.5%), with tertiary education (201, 66.3%) and retiree (112, 37.0%). Out of a maximum score of 5, the overall mean satisfaction score was 4.42 (SD: 0.55). The respondents were most agreeable to time saving benefits of the pharmacy VAS (4.56±0.63). Majority of the respondents felt that pharmacy VAS had made their life easier (290, 95.7%) and planned to recommend the pharmacy VAS to others (292, 96.4%) Respondents aged more than 60 (vs. age 18-35, β=2.375, p<0.001) and those who used drive-through service (vs. SPUB, β=2.272, p=0.001) reported higher satisfaction scores. Several suggestions were made for service improvement, including longer operating hours (18, 6.0%), upgraded communication system (9, 3.0%), smoother registration process (9, 3.0%), more polite staff (9, 3.0%), selection of preferred postage delivery time (6, 2.0%) and promotion of value-added services (4, 1.3%)Conclusion Majority of the respondents were highly satisfied towards the pharmacy VAS. Future studies should compare the satisfaction of VAS with traditional counter service to compare the level and factors contributed to the users’ satisfaction.

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Section: Resultsmentioning

confidence: 99%

Satisfaction among patients and caregivers receiving value-added services during the Covid-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia

Chew

Yeo

Chang

et al. 2021

Preprint

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“…Outpatient pharmacy refers to the pharmacy department in charge of dealing with patients that do not occupy the beds in hospitals or other inpatient settings (Hammouda & Hammouda, 2012). The outpatient pharmacy is often associated with the waiting time as the degree to which the patients are satisfied with the care received and strongly related to the quality of the waiting experience (Nosek Jr & Wilson, 2001).…”

Section: Introductionmentioning

confidence: 99%

Factors affecting waiting time in Outpatient Pharmacy at Hospital Raja Perempuan Zainab II (HRPZ II)

FAHRURAZI¹,

Ibrahim²,

Mafauzy³

et al. 2022

JoP

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Introduction: World Health Organization (WHO) has identified that patient waiting time as one of the most important measurements of a responsive health system for healthcare services. Outpatient pharmacy is associated with patient waiting time as the indicator for satisfaction of the services. This study aimed to determine the factors affecting waiting time in Hospital Raja Perempuan Zainab II, Kelantan. Materials and method: A cross sectional study was conducted by collecting prescription received in outpatient pharmacy from 1st October 2020 till 31st December 2020. All prescriptions prescribed manually were excluded. Multiple linear regression was performed to determine the factors affecting waiting time and the data were analysed using SPSS version 25. Results: A total of 248 prescriptions were collected in outpatient pharmacy. The mean waiting time in outpatient pharmacy was 23.0 minutes (SD = 11.0). Waiting time was found to be associated with number of medications in the prescription, number of staff working on that day, prescriptions which required intervention and filling personnel. Conclusion: The waiting time at the outpatient pharmacy of HRPZ II indicated the acceptable range of quality services which met the patient’s satisfaction. Future studies are needed to confirm the satisfaction level of patients and further improve quality of the service.

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“…Hospital outpatient pharmacy has a set of services provided to home care patients, ambulatory patients, hospital staff and possibly emergency department patients depending on the level of care of the organization [4]. So, outpatients don't include the patients who don't occupy beds in hospitals or other inpatient settings [4].…”

Section: Introductionmentioning

confidence: 99%

Baclofen Prescribing in the Outpatient Setting in Al-KhArj

Ahmed

2021

JPRI

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Aim: This study aimed to know the prescribing pattern of baclofen in the outpatient setting in Al-Kharj. Methodology: This retrospective study was conducted to know the prescribing pattern of baclofen in the outpatient setting in Al-Kharj in 2018. The data were collected and analyzed using Excel and represented as frequencies and percentages. Results: From January to June 2018, about 30.43% of the prescriptions were prescribed by orthopedic department, 28.99% were prescribed by emergency department and about 78.26% of the prescriptions were prescribed by residents. More than 76% of the prescriptions were prescribed by residents in the second phase of the study between July/2018 to December/2018. Moreover, about 40.71% of the prescriptions were prescribed by emergency department and about 26.43% were prescribed by orthopedic department. Conclusion: Baclofen use is uncommon in our regionin contrast to the global increase in the use of baclofen. It is important to increase the awareness of health care providers about the appropriate use of baclofen and they should educate the patients about its correct use.

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Outpatient (Ambulatory) Pharmacy; an Innovation in Dispensing System to Optimize Performance and Meet Standards

Cited by 6 publications

References 17 publications

Satisfaction among patients and caregivers receiving value-added services during the Covid-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia

Satisfaction among patients and caregivers receiving value-added services during the Covid-19 pandemic outbreak in a tertiary hospital in the Perak state of Malaysia

Factors affecting waiting time in Outpatient Pharmacy at Hospital Raja Perempuan Zainab II (HRPZ II)

Baclofen Prescribing in the Outpatient Setting in Al-KhArj

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