Outcomes of telephone medical care

Abstract

In the present study, younger patients, female patients, and patients in commercial managed care plans used the telephone most frequently. Also, the telephone provided a viable alternative to emergency department and walk-in visits. Overall satisfaction with telephone medicine was high, and the strongest predictors of high patient satisfaction were symptom relief and patients' own health perception.

Telemedicine in Primary Care

“…(Delichatsios et al, 1998) Although use of telephone consultations has increased tremendously, it has been in the context of the clinic setting, triage during after-hours and administrative issues. The access of patients to their own providers through contacting the personal mobile phone of the physician is still in its infancy.…”

“…(Peleg et al, 2011) Patients reported that they would go to emergency rooms if they were unable to contact a physician. (Delichatsios et al, 1998) Moreover, after hour call might help reassure patients and improve the triage process. Consider a mother calling for advice concerning a fall of her child with lip lacerations.…”

Poison control center communication and impact on patient adherence

“…There is a paucity of evidence-based research on telephone communication behaviors that promote adherence despite world-wide consumers rapidly increasing their use of telephone health advice (15)(16)(17)(18). As such, a final aim of this project was to assess the predictive role PCC communication plays in adherence to HCF referrals.…”

Teaching residents to communicate: The use of a telephone triage system in an academic ambulatory clinic

“…Of eighty clinical trials studied, only four studies involved telephone access to patients. They were 24 h, usually emergency service interventions which uniformly produced positive outcomes by reducing hospital use and decreasing anxiety about medical problems [4,5]. Another review found similar positive effects on health care use and patient satisfaction [6].…”