“…Internationally, literature about social work case management is not as abundant as we might imagine during the past 20 years. The focuses of this literature mainly include intervention models and experiences (Adams et al, 2014; Diwan et al, 2001; Hyduk, 2002; Liu et al, 2004), process and outcome evaluation (Hammond et al, 2012), policies related to case management (Cambridge, 2008), significant characteristics of case management in services for adults with intellectual disabilities (Bigby et al, 2002), insufficient case management content in social work education (Cooper and Roberts, 2006; Kennedy et al, 2001; Xun, 2019). These studies make conclusions regarding the nature of service users, education background of case managers, case management models, and related policies.…”