“…Previous studies have found that when pleasantness was perceived as high, the environment was also perceived as safe, secure, and stimulating (Bengtsson & Carlsson, 2006;Shih & Ramilo, 2014). Previous research has reported that families of critically ill patients cared for in ICUs experience serious types of ill-being such as depression, anxiety, and fatigue (Apple, 2014;Celik et al, 2016;Day et al, 2013); sometimes, they even develop post-traumatic stress disorder (Petrinec & Daly, 2016;Stayt & Venes, 2019;Wintermann et al, 2016). These findings from the refurbished intervention room can be a way of reducing some elements of ill-being.…”