Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities

Lindgren, Ida; Åkesson, Maria; Thomsen, Michel; Toll, Daniel

doi:10.1007/978-3-030-92644-1_10

Cited by 8 publications

(1 citation statement)

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“…The automation of internal administrative procedures related to the delivery of public services is highlighted as part of the progression toward a more digitized, efficient, and thriving local government. However, this progress is frequently founded on unrealistic expectations about digital technology' revolutionary ability [11]. RPA seems to have the potential to benefit municipalities by performing organized activities and decreasing the need for workers to undertake repetitive and monotonous work, hence reducing cost and reducing lead times [12,14].…”

Section: Introductionmentioning

confidence: 99%

Digitized and Automated a University Process with Robotic Process Automation

OLUÇOĞLU>

Doğan²,

Akkol

et al. 2023

Erzincan Üniversitesi Fen Bilimleri Enstitüsü Dergisi

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Due to the changing student demographics and technological advances in research and teaching, both public and private higher education institutions offer services in an increasingly competitive environment. At the same time, the service quality expectations of the stakeholders continue to rise. For these reasons, technology solutions are needed for cost savings, efficiency gains, and improved service delivery. Like many other industries, higher education institutions have processes that can benefit from robotic process automation (RPA). RPA can be used to run student/staff jobs that manage back-office functions. It enables to ease the workload of their employees charged with doing these tasks and improve the user experience for students. This study examines an administrative process carried out at İzmir Bakırçay University. At least one administrative personnel assigned for the business process at the beginning of the research. The process consists of repetitive activities defined by specific rules. It was recommended to improve the process, considering the multitude of human errors and the length of the processing time. At the end of the study, the same process completed within 16 minutes for 240 students without making mistakes. Moreover, 75% of personnel needs were reduced, and 96.97% of the time was saved.

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Section: Introductionmentioning

confidence: 99%