The past decade has seen an unprecedented amount of research on performance feedback processes in organizations. The process by which individuals obtain information about their behaviors is increasingly being recognized as a very important determinant of individual and organizational outcomes (London, 1997). Rapid changes in job demands and the need for individual responsiveness to these changes place a premium on feedback information in organizations. Accordingly, an increasing emphasis on feedback processes can be observed in current management practices.Formal feedback mechanisms are usually an integral part of most performance appraisal and developmental systems,
THE INFLUENCE OF PERSONAL VALUES ON FEEDBACK-SEEKING BEHAVIORS STÉPHANE BRUTUS AND ELIZABETH F. CABRERAABSTRACT: This study investigates the relationship between personal values and feedback-seeking behaviors. Feedbackseeking behaviors, or the way by which individuals in organizations actively seek information about their performance, has recently become an important research topic in the management literature. However, the large majority of this research has been conducted in the United States. This study aims to test the relationships between the personal values of a multinational sample and feedback-seeking behaviors. An integrated set of hypotheses regarding the influence of values on feedback seeking are outlined and tested empirically using samples from Canada, China, Mexico, the Netherlands, Spain, and the United States. As predicted, results indicate that significant aspects of feedback seeking were related to personal values. The perceived cost of feedback seeking, the clarity of the feedback from others, and the use of feedback-seeking behaviors were all linked to personal values. The study also uncovered substantial variations in feedback-seeking behaviors across nations. The implications of these findings for research on feedback-seeking behaviors and for feedback practices are discussed.RESUMEN: En el presente trabajo estudiamos la relación que existe entre los valores personales y los comportamientos de búsqueda de feedback. La búsqueda activa de información por parte de los empleados sobre su rendimiento (comportamientos de búsqueda de feedback) se ha convertido en un área de especial interés, aunque la mayor parte de los trabajos desarrollados al respecto se han realizado en Estados Unidos. Nuestro estudio tiene como objetivo comprobar si la influencia de la cultura en los comportamientos de búsqueda de feedback se debe a las diferencias en los valores personales. En este sentido, se proponen una seria de hypotesis que contrastamos utilizando muestras de Canadá, China, México, Holanda, España y Estados Unidos. Los resultados obtenidos indican que aspectos significativos de la búsqueda de feedback están relacionados con los valores personales. De este modo se comprueba que los costes percibidos de la búsqueda, la claridad del feedback procedente de otros y el uso de comportamientos de búsqueda de feedback se relacionan con los valor...