“…General service development literature points to the importance of the service producer's human capital. Third, we acknowledge that to better understand an incubator's internal functioning, external influencers need to be considered as well (Amezcua et al, 2013, Amezcua et al, 2020, and specify how the external institutional environment in which the incubator operates impacts its development directiveness. Fourth and finally, further elaborating on this contingency view, we examine how internal (that is, the incubator's human capital) and external (that is, the institutional context) elements interact to impact the incubator's directiveness.…”