Organizational Responsiveness to the COVID-19 Pandemic: a Mixed Methods Social Validity Assessment of Human Services Care Providers

Rothschild, Allison W.; Ricciardi, Joseph N.; Luiselli, James K.; Goldberg, Sharon; Crawley, Jillian; Driscoll, Natalie M.; Fofanah, David; Thiga, Maryanne; Wangaga, Joshua

doi:10.1007/s41252-021-00226-6

Cited by 4 publications

(1 citation statement)

References 41 publications

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“…The COVID-19 pandemic has had an unprecedented impact on health and care systems worldwide, with its effects culminating in the deterioration of the mental health and well-being of frontline response workers (Søvold et al, 2021). Albeit in different roles, HSWs have also been at the forefront of responding to the social crises arising from the current pandemic (Magruder et al, 2022), partly taking the brunt of responsibility for client care and, therefore, substantial pressure (Rothschild et al, 2022). Recent data show that 69.5% of HSWs reported that COVID-19 had at least one form of impact on their lives, with 43.9% of those individuals claiming negative effects on multiple areas of well-being (Magruder et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

The impact of community resilience, well-being, and community attachment on human service workers’ burnout

Henriques,

Luís,

Rivero

et al. 2024

Journal of Social Work

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Summary Burnout has become an increasingly prevalent condition, especially affecting professionals in direct contact with clients. Human service workers (HSWs) have quite emotionally taxing jobs supporting vulnerable groups. In developing a close relationship with the communities they work with, it could be possible that community-related variables have an impact on HSWs’ burnout. We aim to analyze the prevalence of burnout in a sample of HSWs from Portugal and the role of community resilience as a predictor of their burnout, as well as explore if their subjective well-being and community attachment could explain the relationship between community resilience and burnout, during the COVID-19 pandemic. Data were collected through an online questionnaire between August 2020 and January 2021 ( N = 598). Findings Results indicate that HSWs presented medium to low levels of burnout, although 8.9% presented high levels. Those who reported lower levels of burnout perceived higher community resilience and had much higher well-being and community attachment. Findings point to community resilience having a significant direct effect on burnout and also an indirect effect, which was explained by subjective well-being and community attachment. Applications Results seem to suggest that this sample's low-medium levels of burnout could be linked to the benefit of experiencing high community attachment and working in communities with high resilience, which consequently impacted their well-being and burnout. This highlights the crucial role of the work context in professionals’ mental health, showing that a broader context needs to be considered in professional mental health promotion programs.

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