Organizational Reliability

Bieńkowska, Agnieszka; Tworek, Katarzyna; Zabłocka-Kluczka, Anna

doi:10.4324/9781003047995

Cited by 14 publications

(3 citation statements)

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“…The technology must therefore be the result of appropriate validations to remain reliable. And this, in turn, comes down to the idea that the reliability of technology is a key aspect of the reliability of modern organizations (Bieńkowska et al, 2020b).…”

Section: Definition and Characteristics Of E-trustmentioning

confidence: 99%

The influence of e-trust on a job performance model based on employees’ dynamic capabilities during a crisis caused by a Black Swan event

Tworek¹,

Luo²,

Paška³

et al. 2023

JEMI

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PURPOSE: In a crisis such as the COVID-19 pandemic, employees play a key role in the ability to survive and achieve both sufficient and outstanding performance in the organization. Therefore, both the characteristics of people in the organization and the possibility of influencing the improvement of their performance at work, have become the focus of attention of scientists and practitioners. In this context, the purpose of this article is to analyze the role of e-trust in strengthening the influence of employees’ dynamic capabilities on the job performance of employees among organizations operating under the conditions of the COVID-19 pandemic. METHODOLOGY: An empirical study was performed based on the Employees’ Dynamic Capabilities model. In order to verify the potential relations, empirical studies were conducted in 1200 organizations located in Poland, Italy and USA. The companies were selected on the basis of the purposive manner. The structured questionnaire was prepared and the CAWI (Computer-Assisted Web Interview) method was used in this research. The reliability of the scales used in the survey was tested and afterwards a multigroup path analysis was performed using IBM SPSS AMOS. The model was verified, confirming the presumed relationships between the variables. FINDINGS: It has been proven that the higher the level of e-trust is, the stronger the influence of EDC is on job performance of organizations operating under a crisis caused by a Black Swan event mediated by P-J fit, work motivation, job satisfaction and work engagement. IMPLICATIONS: This study contributes to the current knowledge of management, in particular human resource management. In the theoretical area, the relationships between the factors influencing job performance in the difficult conditions of the crisis caused by the Black Swan event were described. On the other hand, from a practical point of view, indications on how to shape leadership behavior during remote work, with particular emphasis on the e-trust aspect, seem to be important. ORIGINALITY AND VALUE: This research enriches the considerations regarding the existing Employees’ Dynamic Capabilities model. The role of the e-trust factor, which is an important part of e-leadership, in the context of the impact on this model was indicated and discussed. The conclusions are a solid step in the development of knowledge about managing employees during remote work, which not only became a solution for the time of the crisis, but was also permanently introduced to the current work organization.

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Section: Definition and Characteristics Of E-trustmentioning

confidence: 99%

The influence of e-trust on a job performance model based on employees’ dynamic capabilities during a crisis caused by a Black Swan event

Tworek¹,

Luo²,

Paška³

et al. 2023

JEMI

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“…However, when developing a model of the impact of controlling on organizational job performance in difficult conditions caused by the COVID-19 pandemic, it should first of all be remembered that in a crisis-in generalmodels concerning management often need to be modified, as traditional mechanisms for forming relations between the parameters under study fail. Hence, it seems that in a crisis, when analyzing the impact of controlling on organizational performance, one should first consider organizational disruption as a factor that, on the one hand, is influenced by controlling in the control processes described above that take into account the impact of feedback and feed-forward loops, and on the other hand, affects organizational performance in a fundamental way, according to the theory of organizational reliability [34]. In view of the above, a hypothesis can be made: H1.2: In organizations declaring the implementation of controlling, functioning in an environment affected by the COVID-19 pandemic, the controlling quality influences organizational performance through organizational disruptions.…”

Section: The Impact Of Controlling On Organizational Response To the ...mentioning

confidence: 99%

“…In turn, under crisis management, the subgoals are as follows: "breaking and overcoming crises by ensuring the organization's survival, i.e., not allowing the organization to go bankrupt, and including: correct and timely detection of the crisis in the organization, overcoming/overcoming the situation that threatens the existence of the organization, not allowing the organization to collapse; ensuring the survival of the organization, including minimizing the damage that the crisis may cause to the organization, full recovery of the organization, raising the level of competitiveness of the organization (development of the organization)" [35]. Thus, controlling is particularly useful in detecting and overcoming crisis phenomena of the organization [36,37]. The basic task of controlling in detecting crisis situations appears to be the identification of deviations occurring and anticipated in individual functional areas of the enterprise and their cause-and-effect analysis, which in essence boils down to ".…”

Section: The Impact Of Controlling On Organizational Response To the ...mentioning

confidence: 99%

Controlling and Its Influence on Organizations’ Functioning under Conditions Caused by the COVID-19 Pandemic

Bieńkowska

Tworek

2022

Sustainability

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The paper concerns the role of controlling—a contemporary management method—in organizations operating under conditions caused by COVID-19 as a black swan event, which may cause a crisis within an organization. The main aim of the paper is to verify whether quality of controlling has the ability to mitigate negative effects of organizational disruptions occurring in such conditions on the performance of the organization as a whole. Empirical research was performed in order to verify the proposed set of hypotheses. The research was carried out among 1133 organizations operating in Poland, Italy, and the USA during an active wave of the COVID-19 pandemic, influencing the way in which organizations functioned in those countries. Linear regression analysis and multigroup path analysis were performed in order to verify the hypotheses. The results show that, indeed, quality of controlling in an organization limits the negative influence of organizational disruptions on organizational performance, simultaneously positively influencing the organizational performance itself. Moreover, such effects are the strongest among organizations that were able to function without crisis in such critical conditions and non-existent among those who were not able to survive such crisis. The results show that the use of controlling can support organizations in avoiding crisis while operating in unpredictable and dynamic environments or support them in surviving that crisis, in cases where avoiding it is not possible. This confirms that these theoretical considerations can be usefully applied in the practice of management.

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Introduction

Bieńkowska¹

2021

Introducing the Controlling Effectiveness Model

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Organizational Reliability

Cited by 14 publications

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The influence of e-trust on a job performance model based on employees’ dynamic capabilities during a crisis caused by a Black Swan event

The influence of e-trust on a job performance model based on employees’ dynamic capabilities during a crisis caused by a Black Swan event

Controlling and Its Influence on Organizations’ Functioning under Conditions Caused by the COVID-19 Pandemic

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