Abstract:PurposeThe purpose of this study is to examine the effect of organizational readiness (OR) dimensions (organizational culture, climate and capability) on three types of innovations (INs) (service, process IN and entering new markets) in telecommunication companies. The study also tests the mediating role of employee engagement (EE) in the causal relationship between OR and IN.Design/methodology/approachIn the theoretical framework, a deep and broad review of the literature was presented to determine the study … Show more
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