Organizational Performance Measures for Business Process Management: A Performance Measurement Guideline

Vukšić, Vesna Bosilj; Milanović, Ljubica; Škrinjar, Rok; Štemberger, Mojca Indihar

doi:10.1109/uksim.2008.114

Cited by 16 publications

(7 citation statements)

References 16 publications

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“…Cost (e.g., activity cost [17], process cost or cost of quality [19,23,24]); • Quality (e.g., quality of external outputs [25][26][27], rework time [19,28,29] or compliance with regulation [19,26,27]); • Flexibility (e.g., process flexibility [30,31], product or service variety [27] or special request [18]).…”

Section: Project Initialization: Definition Of Requirements and Bound...mentioning

confidence: 99%

An Innovative Approach to Organizational Changes for Sustainable Processes: A Case Study on Waste Minimization

Krhač Andrašec,

Kern,

Urh

2023

Sustainability

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It is necessary to adapt constantly to the business environment with its changing demands. Understanding the objectives, scope, and limitations of actual process changes is crucial, and can be achieved with numerous measures, methods, and techniques. This research demonstrates an innovative approach to organizational changes to enable sustainable processes. In the first part of this research, relevant measures, methods, and techniques are selected through an in-depth literature review. Then, an international online questionnaire is executed among 213 enterprises from four countries. In the last part of this research, the developed approach is tested for the example of waste minimization in the process of developing coatings. Based on the analysis of the survey questionnaire, the usability and benefits of various measures are demonstrated, namely from the point of view of their positive impact on structural and operational efficiency indicators. At the end of the article, a case study presents the success of the innovative approach in terms of 88% waste minimization and up to 48% time and cost reductions in the process of developing coatings. The proposed approach enables better choices to be made and the more efficient use of various measures, which can lead to more sustainable processes and improve the efficiency of enterprises.

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Section: Project Initialization: Definition Of Requirements and Bound...mentioning

confidence: 99%

An Innovative Approach to Organizational Changes for Sustainable Processes: A Case Study on Waste Minimization

Krhač Andrašec,

Kern,

Urh

2023

Sustainability

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“…Budući da je ovo složen proces koji se odvija tijekom dugog razdoblja, organizacije mogu postići različite stupnjeve prihvaćanja procesne orijentacije prilagodbom svojih poslovnih procesa. Od 1980-ih pojavilo se mnoštvo modela zrelosti koji tvrde da usmjeravaju organizaciju procesom izgradnje razina procesne zrelosti koje vode do konkurentske prednosti (Bititci, Turner & Begemann, 1997;Bosilj Vukšić, Milanović, Škrinjar & Indihar Štemberger, 2008;Milanović Glavan & Bosilj Vukšić, 2017). Modeli zrelosti opisuju redoslijed prema kojem se sastavnice procesne zrelosti moraju implementirati kako bi se postigao uspjeh.…”

Section: Uvodunclassified

Process Maturity of Croatian Companies

Glavan¹

2023

Ekonomska misao i praksa

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Poduzeća današnjice pokušavaju poboljšati svoje performanse usredotočujući se na perspektivu orijentacije na poslovne procese. Ova perspektiva promatra poduzeća kao mješavinu ujedinjenih poslovnih procesa. Prepoznavanje različitih razina procesne orijentacije može pomoći poduzećima da izvrše, poboljšaju i upravljaju svojim procesima. Postoji nekoliko metodologija koje se mogu koristiti za analizu stanja zrelosti procesne orijentacije. Model zrelosti pokazuje stupanj prihvaćanja procesne orijentacije u poslovnoj praksi određenog poduzeća. Istraživanje u ovom radu ima za cilj izvijestiti o zrelosti procesne orijentacije u poduzećima Republike Hrvatske i naglasiti važnost procesnih elemenata. Za analizu rezultata odgovora prikupljenih anketom koristi se metoda klaster analize koja je pokazala kako su hrvatska poduzeća trenutno pozicionirana između definirane i povezane faze zrelosti procesne orijentacije. Takvi rezultati provedenog istraživanja ukazuju na to kako poduzeća u Hrvatskoj moraju unaprijediti sve elemente procesne orijentacije u svrhu napredovanja u više faze procesne zrelosti.

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“…The organizational performance can be divided in various types of performance such as operational performance that can be reflected by the quality of products and services and cost of production (Jahanshahi, Rezaei, Nawaser, Ranjbar & Pitamber, 2012). Customer related performance is also another component of organizational performance that can be measured by customer satisfaction, number of customers' complaints, solutions provided for customers in case of complaints, number of shipments returned because of poor product quality (Bosilj-Vuksic, Milanovic & Indihar-Stemberger, 2008). Employee performance is also one of the types of performance that influences the organizational performance.…”

Section: Financial Performancementioning

confidence: 99%

أثر جودة هیکل الرقابة الداخلیة على الأداء المالی للشرکات "دراسة تطبیقیة علی الشرکات المقیدة فى البورصة المصریة" (باللغة الإنجلیزیة)

لطفی¹,

شحاته²,

رمضان³

2021

مجلة الاسکندریة للبحوث المحاسبیة

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The study tests the effect of the internal control structure quality (ICSQ) on the firm's financial performance using a sample of companies listed in the Egyptian stock exchange. The ICSQ is measured by a multi-dimensional index based on COSO framework that measures the ICSQ through the existence and function of the 5 COSO components and their related seventeen principles and the extent to which the ICS is free from material weaknesses. Firm's financial performance is measured by the earnings per share (EPS). A pilot study is conducted to include the opinion of the financial experts and testing the checklist which is then filled through a content analysis of the firm's financial statements, reports, company's websites and other published documents. Research hypotheses were tested using regression models conducted by SPSS packages. Results provided evidence that high ICSQ improves the firm's financial performance of companies listed in the Egyptian Stock Exchange. The paper was also concerned with studying the individual impact of each of the five COSO components on the firm's performance. Results revealed that Control activities was the only component that has a positive significant impact of the firm's performance. The Study also showed a positive and significant effect for firm size and firm's age which were used as control variables on the firm's performance.

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Organizational Performance Measures for Business Process Management: A Performance Measurement Guideline

Cited by 16 publications

References 16 publications

An Innovative Approach to Organizational Changes for Sustainable Processes: A Case Study on Waste Minimization

An Innovative Approach to Organizational Changes for Sustainable Processes: A Case Study on Waste Minimization

Process Maturity of Croatian Companies

أثر جودة هیکل الرقابة الداخلیة على الأداء المالی للشرکات "دراسة تطبیقیة علی الشرکات المقیدة فى البورصة المصریة" (باللغة الإنجلیزیة)

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