Organizational Culture at Starbucks

Goh, Sin Yan; Kee, Daisy Mui Hung; Ooi, Qing Er; Boo, Jia Jie; Chen, Pei Ying; Alosaimi, Asla; Ghansal, Megha

doi:10.32535/jcda.v3i2.808

Cited by 13 publications

(16 citation statements)

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“…Servant leadership pays attention to the welfare of subordinates and increases the involvement of subordinates in decision-making or policy in an organization allowing them to feel positive and satisfied in their jobs. Goh, et al (2020) argued that servant leadership culture, such as compassion to employees, could encourage them practice the same way to customers.…”

Section: Introductionmentioning

confidence: 99%

The Effect of School Principal’s Servant Leadership of Vocational Schools in Temanggung Regency

Pratomo

Arifin

2020

IJABIM

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This research aims to examine the effect off school principal's servant leadership, discipline, work motivation, and teacher’s commitment on the performance of vocational school teachers in Temanggung Regency. The findings show that (1) servant leadership has no significant positive effect on performance; (2) servant leadership has a significant positive effect on discipline by 25%, 18% on work motivation, and 20% on commitment; (3) discipline, work motivation, and commitment significantly have positive effect on performance by 71%; and (4) servant leadership has a significant positive effect on performance through discipline, work motivation, and commitment. Significant performance improvement is not influenced by servant leadership. However, servant leadership has a significant positive effect through mediation of discipline, work motivation, and commitment.

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Section: Introductionmentioning

confidence: 99%

The Effect of School Principal’s Servant Leadership of Vocational Schools in Temanggung Regency

Pratomo

Arifin

2020

IJABIM

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“…In addition, all Starbucks staff wear name badges in a bid to give a more friendly face to the in-store experience. Besides, Starbucks is devoted to support and help their employees to improve self-value, to enhance their own experiences and knowledge (Goh et al, 2020).…”

Section: Resultsmentioning

confidence: 99%

How Starbucks Maintain Its Competitive Edge? – The Secret of Its Success

Kee

Hidayah

Syamilah

et al. 2021

JCDA

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This research paper aims to investigate the secrets of how Starbucks maintains its progress to ensure the success of its brand competitive edge. The findings highlight that Starbucks focuses on selling coffee beans and utilizing high-quality equipment that helped it manage to impress the customers with its sophisticated coffee making, including a wide variety of attractive and delicious beverage menus. Starbucks puts much innovation and creativity until it thrives in the global coffee industry, presenting challenges related to ethics and responsibilities within many aspects due to its system theory. Starbucks gained worldwide market demand, and successfully remains a leading brand in the coffee industry with a globalization design from an international broader context.

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“…For examples, employees working at Starbucks were received attractive package which inclusion of perks, partner card and life assurance (Starbucks website, 2020). Additionally, Starbucks' success attributed to a strong interaction between employees and customers, a culture of diversity and inclusiveness, and assistance and support for employees to grow and learn (Goh et al, 2020).…”

Section: Discussionmentioning

confidence: 99%

Job Hopping Behavior among Coffee Shops Employees in Malaysia

Ghazali

Hashim

Ishak

2021

IJHRS

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Job hopping behavior may have an adverse effect on both employers and employees. For the perspective of employee, there are many factors might influence an employee's decision to job hop including salary dissatisfaction or a better offer elsewhere. The issue of job hopping has been a serious concern for many organizations, and the coffee shops industry is no exception. Therefore, the goal of this research is to discover potential factors influencing to job hopping behavior among coffee shops employees, as well as the relationship of identified factors with job hopping. Job satisfaction, financial and perceived organizational support were the three factors investigated in this research. A total of 231 questionnaires were distributed to employees who are currently working in the coffee shops in Klang Valley area and 215 usable responses returned for a response rate of 93.1 percent. The collected data was analyzed by using Statistical Package for Social Sciences (SPSS) latest version. Results of the job satisfaction (mean= 3.5636), financial (m=3.5622) and perceived organization support (mean=3.5601) shows score lean towards agreement level. Additionally, findings showed that the correlation of all the variables were weak correlated. A multiple regression also was run to predict job hopping behaviour with the three independent variables. Results found that only 6.9% of variance in coffee shops’ employees was explained by job satisfaction, financial and perceived organization support (R² = .069). Even though the findings of this research found that these three variables did not have a direct impact on coffee shop employees' decision to job hop, the findings may provide some guidance and alert coffee shop owners or managers to the importance of these three variables in the coffee shops industry in order to minimize job hopping and will be discussed further in this paper.

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Organizational Culture at Starbucks

Cited by 13 publications

References 0 publications

The Effect of School Principal’s Servant Leadership of Vocational Schools in Temanggung Regency

The Effect of School Principal’s Servant Leadership of Vocational Schools in Temanggung Regency

How Starbucks Maintain Its Competitive Edge? – The Secret of Its Success

Job Hopping Behavior among Coffee Shops Employees in Malaysia

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