Organizational Citizenship Behavior Predicts Quality, Creativity, and Efficiency Performance: The Roles of Occupational and Collective Efficacies

Abstract

Although numerous studies have shown that prosocial behavior impacts performance within organizations, the mechanisms that encourage or discourage these effects have rarely been explored. Two studies were conducted to shed light on the role of psychological beliefs on prosocial dynamics in predicting organizational performance. In Study 1, employees' beliefs in their inner job-related resources (Occupational Efficacy-OE) were examined as a predictor of OCB. It was posited that OE, which is an inner resource, should positively predict OCB. Study 2 examined whether Collective Efficacy (CE), which is an external resource over which employees have less control, would moderate the OCB-performance prediction. Overall, performance and three core dimensions of performance (quality, creativity and efficiency) were assessed to better capture the specific influence of OCB effects on performance. In Study 1, employees completed inventories measuring their OE, OCB and performance. In Study 2, employees completed inventories measuring their CE and OCB. In addition, their managers completed inventories measuring the CE of their employees' teams and their employees' performance. The results of Study 1 revealed that OE emerged as an antecedent of OCB in predicting performance. In Study 2, OCB positively predicted employee performance above and beyond and the effects of their managers' tenure in position, and CEs. In addition, both employees' and managers' CEs moderated the effects of OCB on performance: the performance effects of OCB increased as employees' and managers' CE increased, and specifically performance efficiency and performance creativity. These findings contribute to a better theoretical and practical understanding of the core factors that affect the organizational dynamics of prosocial behaviors that can lead to higher performance, and the ways in which OCB positively predicts performance in organizational settings.

The influence of servant leadership on psychological empowerment and organisational citizenship on a sample of teachers

“…Generally, OCB has been found to be related to teacher efficacy and workplace spirituality (Choong, Ng, Ai Na, & Tan, 2019;Mahipalan & Muhammed, 2019) and reduced turnover intention (Risa & Purba, 2019). It has also been reported that OCB predicts quality, creativity and efficient performance (Yaakobi & Weisberg, 2020). Organisational citizenship behaviour is a function of Orientation: The exhibition of organisation citizenship behaviour (OCB) by teachers is of great benefit for human capital development.…”

Organizational Citizenship Behavior and Emotional Intelligence of EFL Teachers in Saudi Arabia: Implications to Teaching Performance and Institutional Effectiveness

“…With very high level of OCBs, the findings imply that the respondents may also have high level of self-efficacy, sense of self-fulfilment, and teaching efficacy and performance (Mallick, et al, 2014;Organ, 2018;Somech, & Oplatka, 2015;Wei, 2014). Findings also indicate that respondents may yield more teaching quality and innovation (Yaakobi &Weisberg, 2020), knowledge sharing, job satisfaction, mental health, physical health, job retention, and learner-centered behaviors (De Geus, et al, 2020;Hazzi, 2018). The respondents' level of OCBs further implies that the organization (school) where they work at may have organizational efficiency and effectiveness (De Geus, et al, 2020;Hazzi, 2018;Organ, 2018) and higher productivity and better quality of service (Somech & Oplatka, 2015).…”

“…OCB is found to be helpful in promoting quality and innovation in organization (Yaakobi &Weisberg, 2020). It facilitates knowledge sharing and promotes job satisfaction, mental health, physical health, job retention, and service-oriented behaviors among employees (De Geus, Ingrams, Tummers, & Pandey, 2020).…”

Examining the link between organizational citizenship behavior and work performance of employees in the private schools, mediated by workplace environment

“…Studies have been conducted to determine the effect of organizational citizenship and the performance of an organization. Yaakobi and Weisberg (2020) studied the effect of organizational citizenship behaviour toward quality, creativity, and efficiency performance.…”