Organizational, Business, Management, and Corporate Communication: An Analysis of Boundaries and Relationships

Shelby, Annette N.

doi:10.1177/002194369303000302

Cited by 66 publications

(56 citation statements)

References 27 publications

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“…This model has served as the core for Baskin and Bruno's (1977) transactional analysis of communication, for Campbell and Level's (1985) black box model of communication, and for Tarkowski and Bowman's (1988) layer-based model of the communication process. Despite the influence of competing theories such as deconstructionism, social constructionism, and speech act, researchers in the 1990s such as Sussman and Johnson (1993), Shelby (1993), and Hansen (1995) still use Shannon and Weaver as the basis for their models of communication.…”

mentioning

confidence: 99%

From Text to Context: An Open Systems Approach to Research in Written Business Communication

Suchan

Dulek

1998

Journal of Business Communication

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This article examines open systems thinking as a new lens for the field's researchers to use when exploring written business communication. The transfer or conduit model that the field has traditionally used to describe how communication occurs has, of course, determined what the field knows. An open systems model provides a new way of looking at the field, a lens that integrates concepts Ron DulekThe University of Alabama, Tuscaloosa k host of organizational researchers contend that business is in the x\ midst of a revolution equal in importance to the industrial revolution (Drucker, 1988(Drucker, ,1993Handy, 1996;Wheatley, 1992). Forces causing the revolution include massive changes in technology, a global marketplace, and constant, intense internal and external competition that has taken the notion of operating efficiency to a new level of meaning. In response to these changes, managerial roles have changed dramatically, organizational structures have become more flexible, and workers'job tasks have, of necessity, become more fluid. In short, many managers, particularly senior-level leaders, find themselves in a unique business context that Vaill (1989) describes as a "permanent white-water environment" (p. 2). Change and turbulence are the norm.Management theory has quickly responded to these radical changes in the business environment. Many of the mechanistic dictums that guided management theory in a relatively stable manufacturing environment are no longer viewed as applicable to service Eind technology-based enterprises. Thus, Chandler's (1962) strategy-structure thesis (strategy changes precede and lead to changes in structure), French and Raven's model of power (1959), and Herzberg's (1968) theory of motivation have been modified by theories such as boundary spanning (Boyett, 1995), business eco-systems (Moore, 1996), empowerment and intrinsic task motivation (Thomas & Velthouse, 1990), and learning organizations (Senge, 1990). Unfortunateiy, the same degree of responsiveness to changes in the business environment has not characterized business communication theory, particuiariy research in written business communication. As Cross, David, Graham, and Thraiis (1996) point out, "much research in business communication has been conducted according to an objectivist, or empiricist, narrative" (p. 106). The epistemological assumption behind this view is that the externai worid is stabie, objective, and abie to be divided into smaii, quantifiabie units for study. As a resuit, research designs faii to account for the compiex organizationai contexts managers operate in and thus faii to provide knowiedge usefui for researchers or business peopie.This articie expiores a deeper, richer, more compiex theoreticai framework than that usualiy empioyed within business communication research. Tiiis framework, iabeied open systems thinking, can provide a new iens for the fieid's researchers to use when examining how communities of workers perform their communication tasks, particularly written communication, within vari...

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mentioning

confidence: 99%

From Text to Context: An Open Systems Approach to Research in Written Business Communication

Suchan

Dulek

1998

Journal of Business Communication

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“…Conceptually, the bases for business communication, managerial communication, and ---------~~ ~ ~ _ organizational communication may differ as Shelby (1993) identified ; however, pragmatically, we are all dealing with communication in a business environment. This one commonality sets us apart from other communication studies and from English, just as our communication interests set us apart from business and English.…”

Section: Discussionmentioning

confidence: 99%

The legitimacy of Business Communication

Krapels

Arnold

1996

Journal of Business Communication

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Establishing the legitimacy of a profession is not a new idea. Many others have attempted to do so within their own field, most notably Kenneth Boulding. As an economist and a philosopher, Boulding published over 400 papers during his career. About 10 of these were concerned with the concept of legitimacy. The authors will use the model developed by Boulding and used by him to establish the legitimacy of economics to advance the legitimacy of the profession of business communication. Examples meeting the criteria identified in the model will be discussed to support this legitimacy. The future of the profession must include an awareness of characteristics that assist in the legitimization of a profession. Internal and external acceptance of professional legitimacy is necessary for continued success.

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“…It also must be accepted as an integral part of an organisation's management team in order to participate effectively in organisational decision making and be part of a company's dominant coalition (White & Dozier, 1992). Relocation of corporate communication at the top management level will emphasize its role as an 'umbrella for the variety of communication forms and formats' (Shelby, 1993).…”

Section: Corporate Communication Management (Ccm)mentioning

confidence: 99%

Corporate Communication Management (CCM) and Organisational Performance: A Review of the Current Literature, Conceptual Model and Research Propositions

Mohamad

Bakar

Halim

et al. 2014

Procedia - Social and Behavioral Sciences

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Corporate communication received great attention from scholars and the business community more than 40 years ago due to changes in global business environments. Many scholars believe there are influences of corporate communication management (CCM) on organisational performance, yet there is a paucity of studies on the validation of this theoretical assumption. Therefore, the main purpose of this paper is to address the gap by providing an elevated understanding of CCM and its consequences. The managerial and policy implications provided in this study help corporate communication practitioners to identify the practical needs of their work and design an appropriate CCM programme.

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Organizational, Business, Management, and Corporate Communication: An Analysis of Boundaries and Relationships

Cited by 66 publications

References 27 publications

From Text to Context: An Open Systems Approach to Research in Written Business Communication

From Text to Context: An Open Systems Approach to Research in Written Business Communication

The legitimacy of Business Communication

Corporate Communication Management (CCM) and Organisational Performance: A Review of the Current Literature, Conceptual Model and Research Propositions

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