Organizational Ambidexterity as an Outcome of Quality Dimensions and Triple Helix: The Role of Technology Readiness and User Satisfaction

Abstract

Advancing times and rapidly developing technology put pressure and responsibility on the management of organizations. Organizational ambidexterity is a concept for an organization that can balance profitability with innovation and development. This study examined the relationship between the triple helix and quality dimensions on organizational ambidexterity mediated by technology readiness and user satisfaction to give management an advantage in addressing this problem. Quantitative analysis methods using PLS-SEM (Partial Least Square-Structural Equation Modeling) were employed in this study. This study was conducted in Indonesia with 425 respondents participating in the data collection, 411 of which were declared valid after filtering. The results of this study demonstrate that the role of the triple helix in developing organizational ambidexterity is very significant and that other variables, such as quality dimensions and technology readiness, also play an essential role. The framework for organizational ambidexterity presented in this study may be helpful for future research in this field. This study can be further developed for future research, especially by adding new external variables that change over time and focusing more on a specific organization. At the very least, this study is relevant for researchers and practitioners to improve business quality using the concept of the triple helix, quality dimensions, and technology readiness.

Legal Analysis of Development in Organizational Ambidexterity in Higher Education Institutions

“…Organizational ambidexterity refers to an organization's ability in the form of exploration and exploitation-to compete in mature technologies and markets where efficiency, control, and incremental improvement are valued and compete in new technologies and markets where flexibility, autonomy, and experimentation are required (Prasetio et al, 2022). The word Ambidexterity means "extraordinary prowess," just like the ability to use both hands equally well.…”

Employee Creativity as Moderation between Ambidexterity Organization and Innovation Performance: SMEs in East Kalimantan

“…The operational definition of the research variables is explained as follows: Technology readiness is defined as the level of readiness of the organization and employees towards the use of technology [17]. AO is the ability of an organization to balance organizational exploration and exploitation in the introduction of new technology with the preservation of existing technology [12]. EC is the ability of employees to explore ideas with problemsolving methods adopted and refined from previous research [18].…”

“…Technology readiness should not be overlooked when evaluating client acceptance of technology-enabled services. Its function must be explained and incorporated into any model of technology acceptance, particularly in industrial innovation and organizational ambidexterity [12].In the research, [12], The result showed that technology readiness influences organizational ambidexterity both directly and moderately.…”