2018
DOI: 10.3390/su10082610
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Organization Sustainability through Human Resource Capital: The Impacts of Supervisor Incivility and Self-Efficacy

Abstract: The hotel business is globally acknowledged to significantly contribute to the tourism industry. Over time, supervisor’s incivility continues to be a serious issue where cases of the uncivil act are known to be costly to the organization and creating negative effects on employees’ health and organizational continuity. Human capital has also been highlighted as one of the key variables to organizational sustainability. Using convenience sampling method, this study adopted a total of 329 respondents’ perception … Show more

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Cited by 53 publications
(70 citation statements)
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References 78 publications
(99 reference statements)
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“…Alola, Avci, and Ozturen [14] study the effect of leadership style on job satisfaction in the Nigerian tourist industry. The results show that the leadership style affects hotel employees' job satisfaction.…”
Section: Leadership Style (Ls)mentioning
confidence: 99%
“…Alola, Avci, and Ozturen [14] study the effect of leadership style on job satisfaction in the Nigerian tourist industry. The results show that the leadership style affects hotel employees' job satisfaction.…”
Section: Leadership Style (Ls)mentioning
confidence: 99%
“…The increasing popularity of HPWS can be attributed to the recognition of people as the most important source of competitive advantage [42][43][44], and the most critical aspect of human effort is to achieve sustainable results [23]. This study uses the term HPWS [45], but the concept has also been discussed by several authors using terms ranging from [46], high-performance work practices [47], high commitment work systems [48], high-performance human resource management [49], and system human resource management [50].…”
Section: The Relationship Between Hpws and Employee Satisfaction Andmentioning
confidence: 99%
“…Taking employee retention and satisfaction levels as proxies to indicate organizational sustainability, this paper aims: to examine the effects of servant leadership on organizational sustainability [23]; to examine the relationship between high-performance work systems (HPWS) practices and organizational sustainability; and to examine how employee engagement may act as a mediator in the relationships of servant leadership and HPWS practices with organizational sustainability. This paper also aims to assess the magnitude of servant leadership (SL) and HPWS impacts on organizational sustainability, and investigate the mechanism through which SL and HPWS operate to improve organizational sustainability, to be able to contribute to the theoretical discussion in the SL and HPWS fields.…”
Section: Introductionmentioning
confidence: 99%
“…In this regard, leader represents his/her employees and lets employees assess their leader. Alola et al (2018) study the effect of leadership style on job satisfaction in Nigerian tourist industry. The results show that leadership style affects hotel employee's job satisfaction.…”
Section: Leadership Style (Ls)mentioning
confidence: 99%
“…Their findings indicate that organizational climate is the partial mediator between leader's support and employee behavior. Experimental evidence from Alola et al (2018) study in Nigeria shows that work style mediates the relationship between leadership style and job satisfaction. In this paper, based on the previous findings we make the following hypothesis for LS and JS with OC and WS as mediators for Mongolian register office employees:…”
Section: Mediators Between Leadership Style and Job Satisfactionmentioning
confidence: 99%