Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses

Charalabidis, Yannis; Askounis, Dimitris; Gionis, George; Lampathaki, Fenareti; Metaxiotis, Kostas

doi:10.1007/11823100_18

Cited by 18 publications

(7 citation statements)

References 2 publications

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“…First, e-government applications have become an important interface between citizen and government (Charalabidis et al, 2006;Thomas & Streib, 2003). In this context, e-government has the potential to transform public service provision and can also enhance the image of the public sector as a whole (Hazlett & Hill, 2003;Metaxiotis & Psarras, 2004).…”

Section: Abstract Electronic Government Citizen Acceptance Local Admentioning

confidence: 99%

E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

Wirtz

Piehler

Daiser

2015

Journal of Nonprofit & Public Sector Marketing

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E-government applications have become an important interface between citizens and public administration. However, quantitativeresearch on e-government usage shows a tendency toward generic research models and in part lacks statistical rigor. Especially mediating conditions are often not taken into account appropriately. This contribution addresses this gap and provides a conceptually extended model of technology acceptance in the context of online city portals. The proposed model is tested with a large sample (n = 1,273) using structural equation modeling. Ease of use, usefulness, and privacy were found to be determinants of e-government portal acceptance, which in turn determines continuance intention of e-government portals. Furthermore, Internet competence and need for personal interaction were found to be direct determinants of continuance intention on the level of individual user appeal. The findings are discussed in terms of theory, and implications for public managers of online city portals are derived.

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Section: Abstract Electronic Government Citizen Acceptance Local Admentioning

confidence: 99%

E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

Wirtz

Piehler

Daiser

2015

Journal of Nonprofit & Public Sector Marketing

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“…And the website costs taxpayers nothing: it was created and is maintained by IBM, which receives 2 percent of the fee for each on-line renewal. These fees now save the state's Motor Vehicle Division nearly $2 million a year and the amount could easily double or triple as more people choose to renew their licenses on the Web [17]. Similarly, KMC, at little or no cost to taxpayers, need to outsource the entire task of building and maintaining its portal to private companies.…”

Section: B Critical Success Factorsmentioning

confidence: 97%

Cost-Benefit Analysis of OPEN System: A Case Study for Kathmandu Metropolitan City

Hwang

Manandhar

2009

2009 Fourth International Conference on Computer Sciences and Convergence Information Technology

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e-Government plays a major role in enhancing efficiency and effectiveness of service delivery in the local government, the closest point of service for the citizens and enterprises. They also help foster transparency of civil affairs, resulting to the enhanced trust to the government and the increased participation of the citizens in governance. This paper uses a case study to illustrate how an electronic government project, the OPEN System, is constructive from overall social welfare viewpoint to achieve transparency and efficiency in civil administration by preventing unnecessary delays and unfair handling of civil affairs on the part of people's representatives and civil employees.

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“…For an example, accuracy, consistency, in time, interaction, trust, and degree of personalization are chosen as major quality concerns of the service key area. Charalabidis et al (2006), on the other hand, indicate the lag of a complete taxonomy for organizing municipal e-services to meet the need of citizens and businesses [4]. They present 7 main municipality e-services categories with 11 classification facets for describing service characteristics.…”

Section: Values and Strategic Managementmentioning

confidence: 99%

“…Powerful e-government systems and portals enable citizens, businesses, and government agencies to access more desired government information and integrated services in a more convenient way [4][17] [22][41] [44]. Creating values for stakeholders including citizens, businesses, as well as government agencies is regarded as the mission for launching e-government strategies and services.…”

Section: Introductionmentioning

confidence: 99%

A value-based strategic management process for e-government strategy planning and performance control

2007

Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance

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Creating values for citizens, businesses, as well as governments is the mission for launching e-government strategies and services. The effectiveness of e-government strategies depends heavily on the cause-and-effect relationships among strategic objectives, action plans, as well as performance outcomes identified and specified during the strategy formulation, project implementation, and performance measurement processes. The goal of this paper is to propose a value-based strategic management framework and process for supporting efficient and effective planning, implementation, as well as evaluation of e-government strategies. In the proposed process, concepts and methodologies including the balanced scorecard, strategy map, and strategy gap are adapted and integrated to illustrate the constructs, activities, and procedures of e-government strategic management.

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Organising Municipal e-Government Systems: A Multi-facet Taxonomy of e-Services for Citizens and Businesses

Cited by 18 publications

References 2 publications

E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

E-Government Portal Characteristics and Individual Appeal: An Examination of E-Government and Citizen Acceptance in the Context of Local Administration Portals

Cost-Benefit Analysis of OPEN System: A Case Study for Kathmandu Metropolitan City

A value-based strategic management process for e-government strategy planning and performance control

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