Organisationale Kommunikationsdynamiken besser verstehen: Das Potenzial impliziter und expliziter Kommunikation

Abstract

This report in the journal Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie aims at presenting how the analysis of implicit and explicit communication in organizational interaction can advance our insights into and implications for these interactions for research and science. Communication is a central process in modern organizations. Especially recurring forms of interaction in organizations (e.g., meetings or appraisal interviews) are of great importance for personal and organizational success. In these interactions, the communication between the interacting organizational members has a decisive impact on the interactions’ course and outcomes (e.g., satisfaction with the interaction, performance during the interaction). Therefore, the aim of this paper is to present two aspects of communication that are empirically shown to contribute to successful outcomes of organizational interactions. Based on a practical problem, we illustrate the analysis and implications of (1) implicit communication (that is, the use and coordination of unconsciously used function words such as pronouns, articles, or prepositions) and (2) explicit communication (that is, the overarching meaning of a statement). To further illustrate the practical relevance of both communication behaviors, we present empirical insights and their implications for practice. Taking a glance at the future, possible combinations of these communication behaviors, the resulting avenues for future research, and the importance of a strengthened cooperation between research and practice to gain more naturalistic insights into organizational communication dynamics are discussed.

Capturing the Temporal Dynamics of Language Style Matching in Groups and Teams

“…In this vein, research on LSM in teams has begun to flourish in the last years suggesting that LSM is affected by team inputs like social power or personality and affects team outputs like cohesion and performance (e.g., Gonzales et al, 2010;Heuer et al, 2020;Scissors et al, 2008). However, theoretical, conceptual, and methodological approaches to date have treated LSM in teams as static, neglecting the dynamic nature of language (style) that unfolds over the course of interactions (Müller-Frommeyer & Kauffeld, 2021). In this paper, we integrated existing temporal frameworks to build a theoretical foundation for LSM that considers temporal dynamics in function word use.…”

“…One specific linguistic process that is related to various team inputs (e.g., social status, personality) and outputs (e.g., trust, cohesion) is language style matching (LSM; Niederhoffer & Pennebaker, 2002). LSM is an implicit communication behavior characterized by the mutual use and adaption of function words (e.g., pronouns, articles, or prepositions) over the course of an interaction (e.g., Ireland & Pennebaker, 2010; Müller-Frommeyer & Kauffeld, 2021; Müller-Frommeyer et al, 2019; Niederhoffer & Pennebaker, 2002). Function words are uttered nonconsciously (Segalowitz & Lane, 2004).…”