“…People's resistance to change has been one of the critical issues in previous organizational studies because it is considered an obstacle to organizational development and performance (Cooper & Zmud, 1990; Csizmadia, Enders & Westerheijden, 2008; Gong, Xu & Yu, 2004; Joshi, 1991; Kwahk & Lee, 2008; Triventi & Trivellato, 2009; Zilwa, 2007). Previous IT studies have showed that people's resistance to change is closely associated with acceptance and usage of new IT (Kim & Kankanhalli, 2009; Manzoni & Angehrn, 1997; Nov & Ye, 2008).…”