“…However, little attention has been given to the problem of predicting the success of telemarketing calls for selling bank longterm deposits (Javaheri, Sepehri, & Teimourpour, 2014;Lau, Chow, & Liu, 2004;Moro, Cortez, & Rita, 2014;Moro, Laureano, & Cortez, 2012). Indeed, marketing data mining and analytics are essential to companies to choose the right strategic decision-making policies for selling the right product to the right customer to better generate profits (You et al, 2015), to acquire new customers and increase customer loyalty (Duman, Ekinci, & Tanrıverdi, 2012), and to analyse attitudes and emotions of the customer, and the potential factors that influence them (Montañés, Suárez-Vázquez, & Quevedo, 2014). Therefore, the development of an effective system to predict the outcome of a telemarketing call is a very important issue to choose the right selling strategy and to increase customer loyalty.…”