Optimizing virtual visits and reducing inbox messages using a pre-visit questionnaire: A quality improvement project

Gomez, Jason; Mazzoleni, Mindy; Calugar, Ana; Pol-Rodriguez, Marlyanne; Ko, Justin; Bailey, Elizabeth E.

doi:10.1016/j.jaad.2022.12.045

Cited by 1 publication

(1 citation statement)

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“…The obvious solution to address this data entry problem is to empower patients to directly input data, which shifts data entry tasks to times outside of the time-constrained clinic visit. This approach has been piloted in primary care and on a very limited basis in dermatology [ 13 , 14 ]. We tested pre-visit data capture using a third-party survey platform, Tonic for Health, which allowed the capture of data from patients before clinic visits.…”

Section: Early Experiences At the Emory Clinicmentioning

confidence: 99%

The Changing Tasks of Medicine and Dermatology in the Twenty-First Century: The Need for Improved Information Capture Tools and Processes

Yeung,

Li,

Swerlick

2023

Dermatol Ther (Heidelb)

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The delivery of dermatology services has undergone dramatic changes in the past century. The goals and timelines of care have evolved as have the diagnostic and therapeutic tools, resulting in the need to capture and manage information differently, both qualitatively and quantitatively. The predominant and basic office-based ambulatory care model has remained relatively unchanged. Patients and providers interact with minimal pre-visit preparation using the “agenda-less” meeting model. This care model is ill-suited to manage the vastly expanded data capture and processing requirement of twenty-first century dermatology. We have developed novel tools to automate pre-visit data collection which allows for more robust information capture which moves data capture outside of the time-constrained clinic visit. These tools capture structured data, integrate into electronic health records, and create summary reports in real time to assist decision-making. These tools, if scaled, can facilitate the information management needs of dermatology care. Supplementary Information The online version contains supplementary material available at 10.1007/s13555-023-01046-3.

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Section: Early Experiences At the Emory Clinicmentioning

confidence: 99%